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Frequently Asked Questions

If you can't find what you are looking for here, please contact us
Yes, this is possible depending on the length of stay, large discounts can be applied for you when booking direct.
Unfortunately we do not allow pets in any of our properties.
We allow smoking in the designated outside smoking area of properties with access to outside spaces.
No, we let you the entire property for the duration of your stay. No one else has access, and you are always notified at least 24 hours prior should our cleaning or maintenance team require access.

Yes, we hold a pre-authorised £100 deposit on the credit or debit card used to pay the balance of your reservation. This is held on the day of check in and is released upon our cleaning team confirming no incidental damage has occurred. We Notify you with-in 24 hours of check out if there is any instances of damage. When we release the security deposit It may take up to 14 days to be accessible in your account.r

Yes we allow take-aways and small deliveries during your stay. Please be aware that for larger items we would ask that you inform us prior to ordering. We cannot accept any responsibility for items that arrive before or after your stay.

We allow free cancelation up to 5 days prior to check-in, after this point we retain 50% of the reservation. We retain 100% of the reservation for ‘no-shows’ who do not turn up for their reservation by midnight on the day of check-in .

We take 20% of your reservation upfront and the balance prior to check-in via a link that is 3D secure and sent to you before check-in .

We promise to always be the best value when you book direct on this website or by calling us for a quote, further more, if you join our email list we can give you a discount coupon for an extra 10% off! 

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