Protecting our guests is our highest priority and under the current circumstances, we have undertaken the following measures to best ensure the safety of our guests, our staff and ourselves.
We have moved to flexible cancellation policies. We know you want to be able to look forward to your time away with confidence and peace of mind in case anything changes so we have introduced free cancellation up to 5 days prior to check-in. Furthermore if you not to cancel for Covid-19 related reasons after the point of 5 days prior to check-in, we will give you a gift card with the full value of your reservation upon it that you can use for up to 24 months so you will be able to rebook with us at a future date – meaning you can have peace of mind when you book with us.
We have increased the thoroughness of our cleaning during changeover’s in-between guests. All touchpoints are sanitised such as light switches, remotes, door handles and all keys along with the surfaces.
We always change all bedding and all towels every stay.
We have introduced hand sanitizer available within the units to be able to sanitise as soon as you get to our homes.
We have anti-bacterial wipes available within the properties to allow you to wipe over area’s as you see fit.
Disposable masks will be available on arrival We have introduced contactless check in to our properties – this means access is granted via the key box in most of our homes. In the properties that this is not available, we have introduced a video walkthrough tour to give you the features of the home instead of an in-person tour.
We ask that all guests inform us if they are showing symptoms prior to travelling. If you develop symptoms while in our homes we request that you immediately let us know and we will discuss the best course of action at the time (please note that any isolation period with-in the home would be a chargeable expense).
We take our responsibility to ensure your safety seriously and by taking the above precautions, you can relax and enjoy your stay knowing you are in good hands!