Address: 3 De Grey Close New Costessey, Costessey, Norwich NR5 0AL
Check-in Time: 4:00 PM
We can offer early check-in at 3 pm for a charge of £12
To upgrade to early check-in, contact us at [email protected] or call 07360546033
(Subject to Availability)
Parking for one outside the garage and one outside the front door; other roadside space may be available, but sensitive parking is required as access is limited.
This is a video walkthrough on how to access 3 De Grey Rest. (Awaiting video from Liam)
The Key box is located on the left of the main door. (You’ll receive an email with your key code and full check-in instructions before arrival.)
NEAREST LOCATIONS
Nearest Bus stop
The nearest bus stop is Gurney Road, which is a 6-min walk from the property.
Click Here for Directions
Need a Place to Store your Luggage?
Arriving early? We recommend Stasher—a secure, insured and easy-to-book luggage storage service with convenient locations across Norwich.
WiFi Information
Username: SKYHCAYK
Password: 2PgQt9LMFRgjWX
Heating Instructions
This instructional video provides information on how to operate the heating at 3 De Grey Rest. (Awaiting video from Liam)
Appliance info/instructions
For all appliance instructions, please click here or message us at [email protected]
Tv info
A 55 Inches Smart TV is accessible during your stay. You may login your Netflix account to watch your favorite movies. If the Disney+ App is available on the TV, we can also share logins during your stay. Please message us if you need access. (Awaiting video from Liam)
Recycling and Waste Collection
Inside Bins
There are two bins in the kitchen area. One is for general refuge and one is for recycling, including glass.
Outside bins
Outside bins are located outside the kitchen doors in the garden. The Gate key is hanging on the rack near the front door.
Please place the bin out on a Monday night, ready for collection on a Tuesday morning. Thank you.
House rules
Nearest shop
The Nearest convenience store is “Premier”, which is a 12-minute walk from the property.
Click Here for Directions
Nearest supermarket
The Nearest supermarket is “Sainsbury’s”, which is an 8-minute drive from the property, taking Gurney Road heading towards Dereham Rd/A1074, then take a right on the roundabout towards William Frost Way.
Click Here for Directions
Ordering Food
A wide range of takeaway options are available locally via delivery apps such as Deliveroo, Uber Eats, and Just Eat.
Please ensure you enter the exact address provided in this house manual when placing your order.
To avoid disturbing the neighbours, we kindly ask that your delivery driver calls you on arrival rather than knocking on the door.
Craving a restaurant-quality experience at home? Hire a private chef today.
Local Recommendations
Norwich is a vibrant and interesting city with lots to see and do.
As a family-run company, we value you booking directly with us and know it’s the experiences that make your stay extra special so we like to suggest local produce and local independent unique attractions to visit during your stay.
We love getting out and experiencing some of the local areas such as:
Want local tips on where to eat and what to do? Start a chat below or visit our Experiences Page.
We also share our favourite recommendations on our blogs.Bookdirect
Check out time is at 10:00 am on the day that your booking ends.
We can offer late check-out at 12pm for a charge of £25
To upgrade to early check-out – contact us at [email protected] or call 07360546033
(Subject to Availability)
Before You Leave
Here are a few kind requests before you leave
● Please put all used towels on the bathroom floor
● Please wash up any used crockery
● Place all rubbish in the bins provided
● Please return keys inside the lockbox
● Please turn off lights, close windows, and secure the property.
Need a Place to Store your Luggage?
Checking out late? We recommend Stasher—a secure, insured and easy-to-book luggage storage service with convenient locations across Norwich.
Click here to book with Stasher
Leave Us a Review
Thank you so much for choosing to stay with us – it was truly a pleasure to host you! If you enjoyed your time with us as much as we enjoyed having you, we’d be incredibly grateful if you could leave us a genuine review.
You can leave your feedback through the online travel agent you booked with, or if you prefer, we’d also really appreciate a review on Google
Your kind words not only make our day, but they also help future guests feel confident in choosing us. Thank you again and safe travels!
Warm regards,
The Ginger & Gold Management Team
If you are coming to Norwich regularly we suggest you join our VIP guest list.
Let me tell you a bit more about the benefits of being on our VIP list:
We would like you to know the inside track is the best way to experience Norfolk like a local, which
includes:
Click HERE to join our VIP list
We would love for you to have a risk-free break at the apartment, but there are a couple of points that would be useful to know during your stay.
In case of fire
There is a fire blanket provided on a wall within the kitchen area. If possible, do immediate first aid and firefighting measures, but don’t put yourself at risk of injury. If the fire cannot be controlled, then vacate the property, and if able, please close windows and doors to control the spread of the fire. Then call 999 immediately.
There are three accessible exits during your stay. Each has a key easily accessible near the lock attached to a mechanism. Please do not take the keys or remove them as they are provided for fire safety purposes only. ( See images above for your reference)
Use the nearest exit and make your way to the roadside away from the building
Whilst it is unlikely that you will need to evacuate the building, for your safety, we would suggest that you locate the above safety measures soon after your arrival.
*There are no scheduled fire alarm tests during guest stays, so if you hear an alarm, it is the real thing.
In case of a Carbon Monoxide Alarm sounding
Evacuate the home immediately. If you are feeling unwell, call 999 if it is an emergency.
If there are gas appliances in the property, do NOT smoke, do NOT turn light switches on or off, and DO NOT do anything to create a spark
Please call our emergency number outside of hours to advise us of the issue.
In case of a flood
Should there be a need to turn off the water within the property, the main stop cock tap can be located under the kitchen sink.
In the case of electrical supply
There are two fuse boxes: one in the dining area and the other in the kitchen. Should any power need to be restored, please check both and then call Ginger & Gold Customer Service for assistance.
In case of any heating disruption, the Boiler is located in the attic. Please contact Ginger & Gold Customer Service for assistance.
First Aid
There is a first-aid kit in the cupboard under the kitchen sink. Please use what you need and message us so we can replace items for our future guests.
If you need assistance with anything, please contact:
Guest Services
*Contact our emergency number only if you need us urgently during out of hours 07721397175 (8 pm – 9 am)
EMERGENCY
Emergency services: 999
Police non-emergency: 101
Out-of-hours doctors: 111
TAXIS
Address: 3 De Grey Close New Costessey, Costessey, Norwich NR5 0AL
Check-in Time: 4:00 PM
We can offer early check-in at 3 pm for a charge of £12
To upgrade to early check-in, contact us at [email protected] or call 07360546033
(Subject to Availability)
Parking for one outside the garage and one outside the front door; other roadside space may be available, but sensitive parking is required as access is limited.
This is a video walkthrough on how to access 3 De Grey Rest. (Awaiting video from Liam)
The Key box is located on the left of the main door. (You’ll receive an email with your key code and full check-in instructions before arrival.)
NEAREST LOCATIONS
Nearest Bus stop
The nearest bus stop is Gurney Road, which is a 6-min walk from the property.
Click Here for Directions
Need a Place to Store your Luggage?
Arriving early? We recommend Stasher—a secure, insured and easy-to-book luggage storage service with convenient locations across Norwich.
Click here to book with Stasher
DURING STAY INFORMATIONWiFi Information
Username: SKYHCAYK
Password: 2PgQt9LMFRgjWX
Heating Instructions
This instructional video provides information on how to operate the heating at 3 De Grey Rest. (Awaiting video from Liam)
Appliance info/instructions
For all appliance instructions, please click here or message us at [email protected]
Tv info
A 55 Inches Smart TV is accessible during your stay. You may login your Netflix account to watch your favorite movies. If the Disney+ App is available on the TV, we can also share logins during your stay. Please message us if you need access. (Awaiting video from Liam)
Recycling and Waste Collection
Inside Bins
There are two bins in the kitchen area. One is for general refuge and one is for recycling, including glass.
Outside bins
Outside bins are located outside the kitchen doors in the garden. The Gate key is hanging on the rack near the front door.
Please place the bin out on a Monday night, ready for collection on a Tuesday morning. Thank you.
House rules
Nearest shop
The Nearest convenience store is “Premier”, which is a 12-minute walk from the property.
Click Here for Directions
Nearest supermarket
The Nearest supermarket is “Sainsbury’s”, which is an 8-minute drive from the property, taking Gurney Road heading towards Dereham Rd/A1074, then take a right on the roundabout towards William Frost Way.
Click Here for Directions
Ordering Food
A wide range of takeaway options are available locally via delivery apps such as Deliveroo, Uber Eats, and Just Eat.
Please ensure you enter the exact address provided in this house manual when placing your order.
To avoid disturbing the neighbours, we kindly ask that your delivery driver calls you on arrival rather than knocking on the door.
Craving a restaurant-quality experience at home? Hire a private chef today.
Local Recommendations
Norwich is a vibrant and interesting city with lots to see and do.
As a family-run company, we value you booking directly with us and know it’s the experiences that make your stay extra special so we like to suggest local produce and local independent unique attractions to visit during your stay.
We love getting out and experiencing some of the local areas such as:
Want local tips on where to eat and what to do? Start a chat below or visit our Experiences Page.
We also share our favourite recommendations on our blogs.Bookdirect
CHECK OUT INFORMATIONCheck out time is at 10:00 am on the day that your booking ends.
We can offer late check-out at 12pm for a charge of £25
To upgrade to early check-out – contact us at [email protected] or call 07360546033
(Subject to Availability)
Before You Leave
Here are a few kind requests before you leave
● Please put all used towels on the bathroom floor
● Please wash up any used crockery
● Place all rubbish in the bins provided
● Please return keys inside the lockbox
● Please turn off lights, close windows, and secure the property.
Need a Place to Store your Luggage?
Checking out late? We recommend Stasher—a secure, insured and easy-to-book luggage storage service with convenient locations across Norwich.
Click here to book with Stasher
Leave Us a Review
Thank you so much for choosing to stay with us – it was truly a pleasure to host you! If you enjoyed your time with us as much as we enjoyed having you, we’d be incredibly grateful if you could leave us a genuine review.
You can leave your feedback through the online travel agent you booked with, or if you prefer, we’d also really appreciate a review on Google
Your kind words not only make our day, but they also help future guests feel confident in choosing us. Thank you again and safe travels!
Warm regards,
The Ginger & Gold Management Team
If you are coming to Norwich regularly we suggest you join our VIP guest list.
Let me tell you a bit more about the benefits of being on our VIP list:
We would like you to know the inside track is the best way to experience Norfolk like a local, which
includes:
Click HERE to join our VIP list
RISK MANAGEMENTWe would love for you to have a risk-free break at the apartment, but there are a couple of points that would be useful to know during your stay.
In case of fire
There is a fire blanket provided on a wall within the kitchen area. If possible, do immediate first aid and firefighting measures, but don’t put yourself at risk of injury. If the fire cannot be controlled, then vacate the property, and if able, please close windows and doors to control the spread of the fire. Then call 999 immediately.
There are three accessible exits during your stay. Each has a key easily accessible near the lock attached to a mechanism. Please do not take the keys or remove them as they are provided for fire safety purposes only. ( See images above for your reference)
Use the nearest exit and make your way to the roadside away from the building
Whilst it is unlikely that you will need to evacuate the building, for your safety, we would suggest that you locate the above safety measures soon after your arrival.
*There are no scheduled fire alarm tests during guest stays, so if you hear an alarm, it is the real thing.
In case of a Carbon Monoxide Alarm sounding
Evacuate the home immediately. If you are feeling unwell, call 999 if it is an emergency.
If there are gas appliances in the property, do NOT smoke, do NOT turn light switches on or off, and DO NOT do anything to create a spark
Please call our emergency number outside of hours to advise us of the issue.
In case of a flood
Should there be a need to turn off the water within the property, the main stop cock tap can be located under the kitchen sink.
In the case of electrical supply
There are two fuse boxes: one in the dining area and the other in the kitchen. Should any power need to be restored, please check both and then call Ginger & Gold Customer Service for assistance.
In case of any heating disruption, the Boiler is located in the attic. Please contact Ginger & Gold Customer Service for assistance.
First Aid
There is a first-aid kit in the cupboard under the kitchen sink. Please use what you need and message us so we can replace items for our future guests.
CONTACT INFORMATIONIf you need assistance with anything, please contact:
Guest Services
*Contact our emergency number only if you need us urgently during out of hours 07721397175 (8 pm – 9 am)
EMERGENCY
Emergency services: 999
Police non-emergency: 101
Out-of-hours doctors: 111
TAXIS
