1.1 Your stay with us is not intended to confer exclusive possession on either the client or guest nor to create the relationship of landlord and tenant between Ginger & Gold ltd and either the client or any guest. This is a short term letting and you will not be entitled to any rights under any statutory provision including, without prejudice to the generality of the foregoing, the Rent Act 1977, any assured tenancy or assured shorthold tenancy under the Housing Act 1988, or any tenancy arising under or in terms of, or regulated by, the Housing (England) Act 1988, Housing (England) Act 2006, Housing (England) Act 2014, and/or Private Housing (Tenancies) (England) Act 2016, including in each case any amendment or re-enactment of any such statute for the time being in force.
1.2 Our rates are subject to change without notice on unbooked dates, unless otherwise agreed by us in writing. VAT is charged as appropriate. Any changes to your reservation requested by you, will be subject to the change in rates if applicable.
2.1 These terms and Conditions of Hire, such occupation being by you personally and only such guests named in the booking, and to use the Inclusive Services. The actions and omissions of any visitor to the apartment are your responsibility. See also your obligations under condition 10 below.
2.2 You must be 18 years or over when you book your accommodation.
2.3 We reserve the right to refuse to accept any booking for whatever reason. We accept your booking when we issue our Booking Confirmation email.
2.4 You may arrive at your accommodation after 3pm (except if it is agreed via messages before you arrive) on the start day of your booking and, unless otherwise agreed, you must leave by 10am on the last day. If you fail to arrive by midnight on the day of the start date and do not advise us of a late arrival we may treat the booking as being cancelled by you.
2.5 If you want to increase your length of stay we will do everything possible, subject to availability of accommodation, to find something suitable for you. It must be borne in mind that this may not always be possible.
2.6 If the number of people permitted to occupy an apartment is exceeded (which would be in breach of Health and Safety Regulations) we reserve the right to move excess occupants and charge for additional apartments or require the excess occupants to vacate the property.
3.1 The following terms apply to payment:
–We permit you to occupy the property for the agreed hire period only and subject to :
3.1.1 To secure your booking deposit payment must be received by us in cleared funds immediately at booking. We draw your attention to clause 5.2 below concerning pre- authorisations which apply as from your booking.
3.1.2 Should payment of the deposit amount not reach us immediately or on agreed invoice dates before your arrival date we reserve the right to cancel any bookings made and any deposit paid will be forfeited.
3.1.3 If you fail to pay any sum that is due under this agreement when due, then you will pay us, on demand, interest on the unpaid sum in accordance with (if you are a business) the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) or (if you are a consumer) 4% above the Royal Bank of England’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until we receive payment in full cleared funds, whether before or after any judgment.
3.1.4 We expect the apartment to be left in a reasonable state on departure (see 13 Client obligations), If, at our discretion and with communication to yourself, additional cleaning is required on departure, the cost of this cleaning will be charged as an Additional Charge.
3.1.5 UK legislation provides that smoking is not permitted in serviced apartments. Smokers must vacate the building should they wish to smoke.
3.1.6 Where there is evidence of guests smoking within the apartment, we reserve the right to charge £200 for specialist cleaning, as an Additional Charge.
3.1.7 Anyone found using or under the influence of illegal drugs or substances classified under the Misuse of Drugs act (1971) will be reported to the police and asked to leave the premises. Any evidence or suspicion of drug use on our premises will also be reported immediately to the police.
3.1.8 No daily housekeeping service is provided – While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. However, it is available for an Additional Charge. We do not permit towels or linens to be taken from the property.
3.1.9 Falsified Bookings – Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.
4.1 Please ensure that you inspect the Apartment on check-in. Unless we receive notification otherwise within three hours of check-in we will be entitled to assume that you have fully accepted that the condition of the Apartment is in good repair, condition and in a clean and tidy state and you will waive any right to claim otherwise.
4.2 Risk of damage to the Apartment and its contents will pass to you on check-in and remain with you until the Apartment is returned to us. You shall be liable for all loss or damage (except fair wear and tear) caused during the rental period, and for any reasonable loss of rental resulting from such loss or damage.
4.3 A security deposit to cover your obligations under this Agreement may be taken at or prior to check-in. This may be in the form of a payment or an authorisation to deduct payment from your debit or credit card used to make the Booking. Any security deposit paid will be returned to you in full (or any payment authorisation cancelled) upon the Apartment being returned to us in accordance with the terms of this Agreement. Where you are liable for loss or damage under clause 4.2, we may withhold some or all of your deposit to cover the same and our administration fees associated with repairing or dealing with the loss or damage. These will be Additional Charges.
5.1 Additional Charges which may be payable include those items specified in the Booking and any specified in these terms and conditions.
5.2 Where Additional Charges (including charges for damage) are payable, you hereby authorize us to take them from the credit or debit card used to make the Booking, up to the pre-authorized amount which is detailed on the Booking up to £100. Our hold on your credit card will normally last for seven days from the date of your departure. Where Additional Charges exceed the pre-authorized amount you will be invoiced for the excess. If no credit or debit card was used in the Booking, you must pay Additional Charges by another means acceptable to us. All Additional Charges are due on the check-out date, unless the context otherwise requires.
5.3 If you fail to pay any Additional Charge within 14 days of the date of our invoice requiring payment of the same, you will incur an administration fee of £50 to cover the costs of sending you our debt collection letter, which will follow.
6.1 In the unlikely event we have to cancel or make a change to your accommodation we will use all reasonable efforts to contact you as soon as possible to explain what has happened and inform you of the cancellation or change. If possible, we will offer alternatives, but should these alternatives be unacceptable to you the booking will be treated as cancelled and we will refund any money you have paid to us within 14 days of any cancellation.
6.2 We shall not be liable for changes, cancellations or any other effect on your booking due to events beyond our reasonable control (force majeure), including (by way of example only and without limiting the generality of the foregoing) terrorist activity, industrial disputes, natural or manmade disasters, fire, and adverse weather conditions.
7.1 We will use our reasonable endeavours to accommodate your requests for alterations of your Booking, subject to availability of accommodation.
7.2 Cancellation terms will be displayed on the terms of your particular booking via the online travel agent you booked with. Please check your booking information as will be made clear in your initial confirmation email. If booked under the non-refundable rate then the booking is fully non-refundable. If cancelled after booking, or in the case of a no-show, the cancellation fee will be retained as per the terms of booking.
7.3 If you have booked directly with us then our standard policy applies and you are entitled to a full refund up to noon 5 days prior to check in, after this point of time then a 50% fee of the total booking value will be retained. If you do not check in by midnight on the first day of your reservation and have not let us know of a reason for the delay then we may treat you as a non-arrival.
7.4 No refunds will be made for non-arrivals.
8.1 We shall have no liability to you for the death or personal injury to you or any members of your party unless this results from an act or omission on our part.
8.2 Any guest using their own electrical appliances (hairdryers, curlers, tongs, shavers, personal computers, personal stereos etc.) must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor/transformer are a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the apartment. Guests found to be in breach of this rule may be asked to leave with immediate effect.
8.3 You must take all necessary steps to safeguard your personal property and we accept no liability to you in respect of damage to, or loss of, such property unless caused by negligence on our part.
8.4 Cars and their contents are parked at their owners’ risk. Please ensure that cars are locked and possessions are left out of sight.
8.5 Property left in the apartment will be kept for 1 week after departure or forwarded at the guest’s expense. However Food/ drink and perishables will be disposed of on the day of check out.
8.6 Save where there is a total failure to provide useful accommodation as reasonably expected under this agreement, we cannot be held responsible for any failure or interruption to services to the apartment, for example, gas, water and electricity, or for any damage, disturbance or noise caused as a result of maintenance work being carried out in any part of the building.
8.7 We shall have no liability for any loss which was not foreseeable at the time we entered this Agreement or losses not caused by our breach of this Agreement, and, if you are entering this Agreement in the course of a business, we shall have no liability for any loss of profit, loss of or damage to goodwill, increased costs, loss of anticipated savings, loss of business, or any special, indirect or consequential loss (whether arising through breach of contract, tort including (without limitation) negligence, or breach of statutory duty. In any case our total liability to you is limited to the total cost of your reservation.
8.8 All descriptions and photographs of the Apartment are for illustration only and we do not warrant that they are accurate or complete, although we do use all reasonable endeavours to ensure that they are.
8.9 We do not exclude liability for fraud, and your legal rights are not affected by any term in this Agreement.
9.1 Unless otherwise agreed, the owners will issue to the client or guest one or two sets of keys to the property. If at any time the client or guest loses the keys, they must notify us as soon as possible and we will instruct a locksmith to change the lock/key(s) and charge the client or guest.
9.2 If the guest locks him or herself out of the property and requires the owners’ assistance to re-enter the property, we reserve the right to charge an administration fee, as an Additional Charge.
9.3 We will retain keys to the property and will access the property to provide the services set out in this agreement and any necessary maintenance and also to inspect the property and carry out repairs to the structure, roof, exterior or any services, appliances or equipment therein. We reserve the right to enter the property at any reasonable time during your stay for essential maintenance or if we suspect damage has been caused or in case of any emergency. We will make reasonable efforts to contact you before entering the property.
9.4 On check-out, keys must be left in the keybox (or an agreed place directed by the guest book) and the accommodation must be left locked. Loss of keys will incur an Additional Charge.
9.5 You shall ensure that the Apartment is locked whenever you are not in it. You shall guard the keys against loss or theft at all times.
12.1 The client will guarantee the following, all being conditions of the contract between us, breach of which would entitle us to cancel the remainder of the booking: –
12.2 You indemnify us and will keep us indemnified on demand for all claims, liabilities, losses, costs and expenses (including legal fees) incurred or suffered by us (except any incurred as a result of our fault) in connection with this Agreement or in connection with any use or misuse of the Apartment, except for personal injury or death caused by our act or omission.
13.1 This agreement may be ended by us with immediate effect if: –
13.2 We may also terminate this agreement at any time and for any reason on giving the client reasonable written notice.
13.3 The client will, at the end of the accommodation period, return to us all keys to the property and give us vacant possession of the property.
14.1 We want your stay to be as comfortable as possible. Failure to comply with this condition 15 may be considered as a breach of contract and the guest being asked to leave.
14.2 Guests should keep the apartment free of hazardous objects and substances at all times and not leave it in a condition that would make it unsafe for our housekeepers, staff, visitors or Guests themselves to use.
14.3 Please be aware that at some premises we reserve the right to use CCTV or other recording devices, on the exterior of the property. This is there for yours, and the properties security.
15.1 All complaints should be notified as soon as possible to us (contact details below) and we will do our best to resolve them in a timely manner.
15.2 If you are still not satisfied then within 14 days of the end of your stay, you should put your comments in writing to our address below, and we will use all reasonable efforts to resolve the matter as quickly as possible.
15.3 You can also complain to the booking agent you used for your apartment reservation.
In this Agreement the following words and phrases shall have the following meanings unless the context otherwise requires: “Additional Charge” means a charge or fee that is additional to the rental and includes those specified as an ‘additional charge’ in these terms and conditions or in the Booking, and also any other reasonable charge or fee incurred by you under these terms and conditions.
“Managing agent” “us” or “we” refers to Ginger & Gold Ltd offering serviced apartments on behalf of the property owners. “Client” is the person who arranges the accommodation – they could also be the guest. “Guest” is any adult authorised by us to reside at the property – they could also be the client. “Apartment or property” is an accommodation managed by Ginger & Gold Ltd on behalf of the owner(s) of it.
“Booking” means an offer from you to us to hire one of our apartments on the terms of this agreement following your provision of sufficient information to enable us to complete our telephone or Website provisional booking process. “Furniture and appliances” means such furniture and appliances usually found within the apartment and any other items which we agree to provide;
“Inclusive Services” means housekeeping service once per week, linen and towel change once per week, use of electricity, gas, water, sewerage, council tax, TV licence. The term
“Serviced Apartment” means the following: – A fully furnished and equipped apartment, accessed by corridors, stairwells and any common part of the building, inclusive of gas, electricity, water, drainage and sewerage, Council Tax, TV licence, a once per week cleaning and linen service.
Managing Agent: Ginger & Gold ltd
Address: 3 Gowing close, Hellesdon, Norwich Norfolk
NR6 6PX, Telephone: 07885720203
We are a fully GDPR compliant family run company. We take the above documentation to combat fraud and maintain a good level of standard in our properties; we use care and due diligence to help protect our customers.