Ginger & Gold · House manual
Apartment 8, Castle House, Castle Meadow, Norwich NR2 1BN
Address: Apartment 8, Castle House, Castle Meadow, Norwich NR2 1BN (2nd floor)
Open in Google Maps | what3words
There is no allocated parking. For overnight stays please use Rose Lane or St Andrews multi-storey car parks, both a 5 to 7 minute walk. Castle Quarter car park is fine for a few hours, but not overnight.
Castle Meadow is partly bus only, so the route matters. Follow the green arrows on the map.
Do not drive past The Bell Hotel (the red cross on the map). After that point it becomes a bus gate and you will be fined.
Do not approach via St Stephen’s Road or Theatre Street. Both have bus gates and you will be fined.
This stretch is busy with buses, taxis and bikes, so take it slowly. Once unloaded, park overnight at Rose Lane or St Andrews.
Taxis in Norwich need to be pre-booked, so please book before you travel. Numbers are in the Contact section. The nearest bus stop is Castle Meadow (Stop CA), 1 minute from the main entrance.
Arriving early? Check in from 3pm for £12, subject to availability.
Request early check-in by email | Need somewhere for bags? Stasher has secure luggage storage across Norwich.
Please let us know your approximate arrival time. When you are about 60 minutes away, call or text your host. They will meet you on Castle Meadow with the keys and let you into the building. It is a good chance to ask about the best places to eat, drink and visit.
The fob panel is on your left as you face the door. Hold the fob at the bottom of the panel. It turns green and the door releases about a second later.
To leave the building, press the green exit button by the door.
There are a few steps in the foyer. A stairlift is available for wheelchair users. It needs two people to operate, so please let us know before you arrive. Step by step instructions are just below.
At the top of the steps, go through the fire doors. The stairs on your left take you up four flights to floor 2, or take the lift on your right and select 2.
On floor 2: turn right out of the lift. Near the end of the corridor, take another right through the single fire door. Number 8 is on your left.
For security, the communal areas are covered by a Blink camera. There are no cameras inside the apartment.
This lift takes two people. One person rides. The other, the Helper, stands at the wall control at the top of the stairs and holds a button the whole time the lift moves. It is slow on purpose and stops the moment the button is released. Never get on or off until it has completely stopped.
Will it fit? Platform up to 1250mm long by 800mm wide, maximum 300kg including the chair. Built for wheelchairs. Most mobility scooters will not fit, so if in doubt, measure it and message us before you travel.
The wall control at the top of the stairs
Good to know: one person on the platform at a time, and the Helper never rides. Keep the stairs clear. Children must not operate or play on it. Do not use it if there is a fire.
If it stops mid-way: stay put, it cannot roll or drop. Helper lets go, waits a moment, then presses and holds again. The red button stops it instantly; twist it anticlockwise to release. Do not climb off on the stairs. Call us on 07360 546033, or out of hours 07721 397175.
Bedroom 1: King size bed
Bedroom 2: 2 single beds (default). Prefer a super king? Let us know at least 24 hours before arrival. You will be asked in your pre-arrival form too.
All beds are standard UK sizes.
Network: Ginger and Gold
Password: BOOKdirect@GG
The router is in the utility room, on the wall in front of you to the left, near the water tank. Not connecting? See Something not working.
Here is a short video on how to control the heating.
Hot water is always on, so there is nothing to switch on. A bath can use up most of the hot water, but it heats back up a short time later.
For your safety the windows have restrictors and only open from the top. There are instructions on each window showing how to open and close it.
To open: turn the handle horizontally to tilt the window open at the top.
To close: push the window shut gently and turn the handle down.
Please do not force the window or try to open it fully, as this will damage it.
Watch how it’s done:
The windows have mirrored film for daytime privacy; at night, with the main lights on, you can be seen a little more from outside. There are 3 fans if you want to cool the apartment.
Both TVs are Smart TVs. Disney+ is provided. You can also sign in to your own Netflix or Amazon Prime account. Please log out before you leave, as Ginger & Gold cannot be held responsible for charges on accounts left signed in.
Instructions for all appliances are here.
Please separate your recycling into the kitchen bins.
The main bin store is on the left as you walk into the building (on the right at the bottom of the stairs as you leave). The lock code is CX124Y. Take the code with you, as you will need it to get back in.
Black bin: general waste
Blue bin: recycling
Utility room:
Bedrooms:
Kitchen:
Fans: 3 in the apartment
Nearest shop: Field’s, 3 minutes’ walk. Directions
Supermarket: Tesco Express, 4 minutes’ walk, open until 10pm. Directions
Takeaway: Deliveroo, Uber Eats and Just Eat all deliver here. Use the exact address in this manual, and ask the driver to call you on arrival rather than knock, so the neighbours are not disturbed.
Private chef: restaurant-quality food at home. Book a private chef
Eating out? See Our local favourites.
Olives, Elm Hill. My absolute favourite breakfast in Norwich: a proper fry-up on one of the city’s most historic streets. Get there early.
Café 33, Exchange Street. Brilliant breakfast and brunch. No bookings, so expect a queue, which tells you everything.
The Waffle House, St Giles Street. A Norwich institution for sweet and savoury waffles, with veggie and vegan options.
Ber Street Kitchen, Ber Street. A great local café for breakfast, lunch or a coffee.
The Street Café, Magdalen Street. Relaxed breakfasts with a genuine local feel.
Norwich Market, Gentleman’s Walk, a few minutes’ walk. Dozens of food stalls, from bacon baps to curry. A must.
Grosvenor Fish Bar, Lower Goat Lane. Award-winning fish and chips in the centre.
The Murderers, Timber Hill, round the corner. A traditional pub full of history, with proper pub food and good ales.
Slice & Dice, St Benedicts Street. Board games with your food. The vegan burrito wins over meat eaters.
Harry’s Soul Station, Adelaide Street. Comfort food with live music and DJs at weekends.
XO, St George’s Street. My new favourite. Asian-inspired small plates that change monthly. Order lots and share.
Donnelli’s, Timber Hill, round the corner. Small menu, authentic and simple pizza. A local gem.
Prime, St Giles Street. The best steak in Norwich, finished on a hot stone at your table.
Bun X at Micawbers, Pottergate. Hugely popular local burgers. Book ahead.
The Belgian Monk, Pottergate. Hearty food and a brilliant Belgian beer list.
Haggle, St Benedicts Street. Lively Turkish restaurant, great for a date night.
Moto Pizza, St Benedicts Street. Inventive pizza with creative toppings.
Namaste Village, Queens Road. Authentic Indian vegetarian and vegan food.
Cosy Club, London Street. All-day dining in a converted bank, good for groups.
The Ivy, London Street. For a special occasion.
Sunday roast: The Reindeer on Dereham Road, with live music too.
Boom Battle Bar, city centre. Drinks with axe throwing and AR darts.
The Belgian Monk and The Murderers are both great for a pint.
Adam & Eve, Norwich’s oldest pub, sits on the riverside walk by the Cathedral.
Norwich Cathedral. Free to enter and one of the most beautiful in the UK. Stop at the Refectory Café, then follow the riverside walk past Pulls Ferry.
Museum of Norwich at the Bridewell, off the Lanes. The story of the city, and a good rainy day option.
Plantation Garden, Earlham Road. A hidden restored Victorian garden. Bring a coffee.
Pub and Paddle, Elm Hill Quay. Canoe or paddleboard upriver, then a pint.
Cryptic Escape Rooms, Tombland. My top escape rooms. Try Escape from Prison.
Norwich VR, Oak Street. Virtual escape rooms and paintball, great for groups.
Quasar Laser Tag, St Stephens Road. Brilliant for kids 9+ and big kids.
Norwich Puppet Theatre, in a medieval church. Lovely for families.
Whitlingham Country Park, 10 to 15 minutes. Your closest slice of the Broads, with an easy circular walk.
Mousehold Heath, 5 to 10 minutes. Woodland trails above the city, great with a dog.
Sainsbury Centre, UEA, 10 to 15 minutes. Art gallery in a Norman Foster building, plus a lakeside sculpture park.
Zaks, Mousehold, 5 to 10 minutes. A family favourite American diner.
Salhouse Broad, 15 to 20 minutes. A personal favourite. Proper Norfolk, with canoe hire.
The Bucks Arms, Blickling, 25 minutes. One of my favourite pubs, right by Blickling Hall.
The coast: walk Wells to Holkham, see the seals at Horsey and Waxham (no dogs), or watch the sun set over the sea at Hunstanton.
The Broads: hire a day boat at Wroxham, or a canoe with The CanoeMan. Ranworth Broad is one of the prettiest spots.
Stately homes: Blickling Hall, Felbrigg Hall and Holkham Hall.
With kids: BeWILDerwood, Pettitts Animal Adventure Park, Banham Zoo, or Great Yarmouth’s Pleasure Beach and Sea Life.
More ideas on our Experiences page.
Most things have a quick fix. Try these first.
The fuse box is above the washing machine. Check for any switch that has dropped down and push it back up. If it keeps tripping, unplug the last thing you switched on and try again.
Watch the heating video under Settling in. Still cold? Message us.
The hot water is always on, heating a tank. A bath can use most of it, but give it a short while and it will be hot again. If it does not come back, message us.
The router is in the utility room, on the wall in front of you to the left, near the water tank. Switch it off at the plug, wait 30 seconds, switch it back on and give it 2 to 3 minutes. Still not working? Message us.
The stopcock is under the kitchen sink. Turn it off clockwise, then call us straight away.
A short chirp every minute or so usually means a low battery, not a fire. Message us and we will sort it.
If you go through a fire door into the stairwell, you cannot get back in that way. Follow the stairs down, exit onto Castle Meadow and come back in through the main door with your fob.
If you have lost your fob or keys, call us.
Locked out, no heating in cold weather, a leak, no power, or anything that feels unsafe. Out of hours (8pm to 9am), call 07721 397175.
For anything else, message us and we will reply first thing.
Call 999. There is a fire blanket in the kitchen.
Escape route: from the second floor lobby, go straight ahead. The fire exit is the first door on the right, marked with the green running man sign. Follow the stairs all the way down and you will come out onto Castle Meadow, near the main door.
The fire doors do not open from the stairwell side, so you cannot get back in that way. Exit onto Castle Meadow and come back in through the main door.
If the CO alarm sounds, leave the apartment immediately. If you feel unwell, call 999. Then call our out-of-hours number to let us know.
The first aid kit is in the kitchen cupboard to the left of the oven. Please use what you need and let us know, so we can restock it for the next guests.
There is a Blink camera covering the communal lobby. There are no cameras inside the apartment.
Check-out is 10:00am, unless you’ve booked a late check-out. Fancy a little longer? Late check-out until 12pm is £25, subject to availability. Request late check-out
Nothing here is required, but our cleaners would really appreciate a hand with a few small things before you go:
It helps us get the apartment ready for the next guests. Thank you.
Leave the keys in letterbox 8 on the ground floor. Then press the green exit button by the main door to leave the building.
Need longer? Late check-out at 12pm for £25, subject to availability.
Request late check-out by email | Exploring before your train? Stasher has luggage storage across Norwich.
How was your stay?
Our star rating guide
Airbnb stars don’t work like hotel stars. A 4-star hotel is a great hotel, but on Airbnb anything under 5 stars tells the platform something went wrong. Here’s how the scale actually works:
| ★★★★★ | A great stay, everything as expected |
| ★★★★★ | Some things need improving |
| ★★★★★ | There were real problems |
| ★★★★★ | Serious problems with the stay |
| ★★★★★ | This place shouldn’t be listed |
If anything wasn’t 5-star, please tell us before you leave your review, so we can put it right. Message us
Enjoyed your stay? Leave a review with the site you booked through, or on Google. Thank you, and safe travels.
9am to 8pm
Guest services
Anything at all: questions, requests, something not quite right.
Or email [email protected]
8pm to 9am
Urgent out of hours
Only if it can’t wait until morning: locked out, a leak, no power, no heating in cold weather, or anything that feels unsafe.
Anything else overnight? WhatsApp us and we’ll reply first thing.
Emergency (fire, police, ambulance): 999 | Police non-emergency: 101 | NHS 111 for urgent medical advice
Taxis in Norwich need to be pre-booked. We recommend Enterprise Taxis (01603 868788) or Canary Taxis (01603 414243). Uber also works in Norwich.
Flying into Norwich Airport? Book before you fly: taxis are rarely waiting and phone signal is patchy. Ask exactly where the driver will meet you, and if you have luggage, ask them to collect you from the terminal.
Join our VIP list
Be first to hear about offers on your next stay
Join free and you’ll be the first to know about promotions and discounts, plus 10% off for life when you book direct, early check-in at 3pm, and Norfolk welcome goodies on arrival.
Something missing from this guide?
If there’s anything you expected to find here that wasn’t, please tell us. We’re always improving, and your feedback helps the next guests too.
Last updated: 27 October 2026
Ginger & Gold · House manual
Apartment 8, Castle House, Castle Meadow, Norwich NR2 1BN
Everything you needCheck-in4:00pmCheck-out10:00amWi-Fi networkGinger and GoldPasswordBOOKdirect@GGGetting inText or call your host when you are about 60 minutes away. They will meet you on Castle Meadow with the keys.DirectionsWhatsAppCall usGetting hereGetting inSettling inLocal favouritesSomething not working?SafetyLeavingContactAddress: Apartment 8, Castle House, Castle Meadow, Norwich NR2 1BN (2nd floor)
Open in Google Maps | what3words
There is no allocated parking. For overnight stays please use Rose Lane or St Andrews multi-storey car parks, both a 5 to 7 minute walk. Castle Quarter car park is fine for a few hours, but not overnight.
Castle Meadow is partly bus only, so the route matters. Follow the green arrows on the map.
Do not drive past The Bell Hotel (the red cross on the map). After that point it becomes a bus gate and you will be fined.
Do not approach via St Stephen's Road or Theatre Street. Both have bus gates and you will be fined.
This stretch is busy with buses, taxis and bikes, so take it slowly. Once unloaded, park overnight at Rose Lane or St Andrews.
Taxis in Norwich need to be pre-booked, so please book before you travel. Numbers are in the Contact section. The nearest bus stop is Castle Meadow (Stop CA), 1 minute from the main entrance.
Arriving early? Check in from 3pm for £12, subject to availability.
Request early check-in by email | Need somewhere for bags? Stasher has secure luggage storage across Norwich.
Please let us know your approximate arrival time. When you are about 60 minutes away, call or text your host. They will meet you on Castle Meadow with the keys and let you into the building. It is a good chance to ask about the best places to eat, drink and visit.
The fob panel is on your left as you face the door. Hold the fob at the bottom of the panel. It turns green and the door releases about a second later.
To leave the building, press the green exit button by the door.
There are a few steps in the foyer. A stairlift is available for wheelchair users. It needs two people to operate, so please let us know before you arrive. Step by step instructions are just below.
At the top of the steps, go through the fire doors. The stairs on your left take you up four flights to floor 2, or take the lift on your right and select 2.
On floor 2: turn right out of the lift. Near the end of the corridor, take another right through the single fire door. Number 8 is on your left.
For security, the communal areas are covered by a Blink camera. There are no cameras inside the apartment.
This lift takes two people. One person rides. The other, the Helper, stands at the wall control at the top of the stairs and holds a button the whole time the lift moves. It is slow on purpose and stops the moment the button is released. Never get on or off until it has completely stopped.
Will it fit? Platform up to 1250mm long by 800mm wide, maximum 300kg including the chair. Built for wheelchairs. Most mobility scooters will not fit, so if in doubt, measure it and message us before you travel.
The wall control at the top of the stairs
Good to know: one person on the platform at a time, and the Helper never rides. Keep the stairs clear. Children must not operate or play on it. Do not use it if there is a fire.
If it stops mid-way: stay put, it cannot roll or drop. Helper lets go, waits a moment, then presses and holds again. The red button stops it instantly; twist it anticlockwise to release. Do not climb off on the stairs. Call us on 07360 546033, or out of hours 07721 397175.
Bedroom 1: King size bed
Bedroom 2: 2 single beds (default). Prefer a super king? Let us know at least 24 hours before arrival. You will be asked in your pre-arrival form too.
All beds are standard UK sizes.
Network: Ginger and Gold
Password: BOOKdirect@GG
The router is in the utility room, on the wall in front of you to the left, near the water tank. Not connecting? See Something not working.
Here is a short video on how to control the heating.
Hot water is always on, so there is nothing to switch on. A bath can use up most of the hot water, but it heats back up a short time later.
For your safety the windows have restrictors and only open from the top. There are instructions on each window showing how to open and close it.
To open: turn the handle horizontally to tilt the window open at the top.
To close: push the window shut gently and turn the handle down.
Please do not force the window or try to open it fully, as this will damage it.
Watch how it’s done:
The windows have mirrored film for daytime privacy; at night, with the main lights on, you can be seen a little more from outside. There are 3 fans if you want to cool the apartment.
Both TVs are Smart TVs. Disney+ is provided. You can also sign in to your own Netflix or Amazon Prime account. Please log out before you leave, as Ginger & Gold cannot be held responsible for charges on accounts left signed in.
Instructions for all appliances are here.
Please separate your recycling into the kitchen bins.
The main bin store is on the left as you walk into the building (on the right at the bottom of the stairs as you leave). The lock code is CX124Y. Take the code with you, as you will need it to get back in.
Black bin: general waste
Blue bin: recycling
Utility room:
Bedrooms:
Kitchen:
Fans: 3 in the apartment
Nearest shop: Field’s, 3 minutes’ walk. Directions
Supermarket: Tesco Express, 4 minutes’ walk, open until 10pm. Directions
Takeaway: Deliveroo, Uber Eats and Just Eat all deliver here. Use the exact address in this manual, and ask the driver to call you on arrival rather than knock, so the neighbours are not disturbed.
Private chef: restaurant-quality food at home. Book a private chef
Eating out? See Our local favourites.
Olives, Elm Hill. My absolute favourite breakfast in Norwich: a proper fry-up on one of the city’s most historic streets. Get there early.
Café 33, Exchange Street. Brilliant breakfast and brunch. No bookings, so expect a queue, which tells you everything.
The Waffle House, St Giles Street. A Norwich institution for sweet and savoury waffles, with veggie and vegan options.
Ber Street Kitchen, Ber Street. A great local café for breakfast, lunch or a coffee.
The Street Café, Magdalen Street. Relaxed breakfasts with a genuine local feel.
Norwich Market, Gentleman’s Walk, a few minutes’ walk. Dozens of food stalls, from bacon baps to curry. A must.
Grosvenor Fish Bar, Lower Goat Lane. Award-winning fish and chips in the centre.
The Murderers, Timber Hill, round the corner. A traditional pub full of history, with proper pub food and good ales.
Slice & Dice, St Benedicts Street. Board games with your food. The vegan burrito wins over meat eaters.
Harry’s Soul Station, Adelaide Street. Comfort food with live music and DJs at weekends.
XO, St George’s Street. My new favourite. Asian-inspired small plates that change monthly. Order lots and share.
Donnelli’s, Timber Hill, round the corner. Small menu, authentic and simple pizza. A local gem.
Prime, St Giles Street. The best steak in Norwich, finished on a hot stone at your table.
Bun X at Micawbers, Pottergate. Hugely popular local burgers. Book ahead.
The Belgian Monk, Pottergate. Hearty food and a brilliant Belgian beer list.
Haggle, St Benedicts Street. Lively Turkish restaurant, great for a date night.
Moto Pizza, St Benedicts Street. Inventive pizza with creative toppings.
Namaste Village, Queens Road. Authentic Indian vegetarian and vegan food.
Cosy Club, London Street. All-day dining in a converted bank, good for groups.
The Ivy, London Street. For a special occasion.
Sunday roast: The Reindeer on Dereham Road, with live music too.
Boom Battle Bar, city centre. Drinks with axe throwing and AR darts.
The Belgian Monk and The Murderers are both great for a pint.
Adam & Eve, Norwich’s oldest pub, sits on the riverside walk by the Cathedral.
Norwich Cathedral. Free to enter and one of the most beautiful in the UK. Stop at the Refectory Café, then follow the riverside walk past Pulls Ferry.
Museum of Norwich at the Bridewell, off the Lanes. The story of the city, and a good rainy day option.
Plantation Garden, Earlham Road. A hidden restored Victorian garden. Bring a coffee.
Pub and Paddle, Elm Hill Quay. Canoe or paddleboard upriver, then a pint.
Cryptic Escape Rooms, Tombland. My top escape rooms. Try Escape from Prison.
Norwich VR, Oak Street. Virtual escape rooms and paintball, great for groups.
Quasar Laser Tag, St Stephens Road. Brilliant for kids 9+ and big kids.
Norwich Puppet Theatre, in a medieval church. Lovely for families.
Whitlingham Country Park, 10 to 15 minutes. Your closest slice of the Broads, with an easy circular walk.
Mousehold Heath, 5 to 10 minutes. Woodland trails above the city, great with a dog.
Sainsbury Centre, UEA, 10 to 15 minutes. Art gallery in a Norman Foster building, plus a lakeside sculpture park.
Zaks, Mousehold, 5 to 10 minutes. A family favourite American diner.
Salhouse Broad, 15 to 20 minutes. A personal favourite. Proper Norfolk, with canoe hire.
The Bucks Arms, Blickling, 25 minutes. One of my favourite pubs, right by Blickling Hall.
The coast: walk Wells to Holkham, see the seals at Horsey and Waxham (no dogs), or watch the sun set over the sea at Hunstanton.
The Broads: hire a day boat at Wroxham, or a canoe with The CanoeMan. Ranworth Broad is one of the prettiest spots.
Stately homes: Blickling Hall, Felbrigg Hall and Holkham Hall.
With kids: BeWILDerwood, Pettitts Animal Adventure Park, Banham Zoo, or Great Yarmouth’s Pleasure Beach and Sea Life.
More ideas on our Experiences page.
Most things have a quick fix. Try these first.
The fuse box is above the washing machine. Check for any switch that has dropped down and push it back up. If it keeps tripping, unplug the last thing you switched on and try again.
Watch the heating video under Settling in. Still cold? Message us.
The hot water is always on, heating a tank. A bath can use most of it, but give it a short while and it will be hot again. If it does not come back, message us.
The router is in the utility room, on the wall in front of you to the left, near the water tank. Switch it off at the plug, wait 30 seconds, switch it back on and give it 2 to 3 minutes. Still not working? Message us.
The stopcock is under the kitchen sink. Turn it off clockwise, then call us straight away.
A short chirp every minute or so usually means a low battery, not a fire. Message us and we will sort it.
If you go through a fire door into the stairwell, you cannot get back in that way. Follow the stairs down, exit onto Castle Meadow and come back in through the main door with your fob.
If you have lost your fob or keys, call us.
Locked out, no heating in cold weather, a leak, no power, or anything that feels unsafe. Out of hours (8pm to 9am), call 07721 397175.
For anything else, message us and we will reply first thing.
Call 999. There is a fire blanket in the kitchen.
Escape route: from the second floor lobby, go straight ahead. The fire exit is the first door on the right, marked with the green running man sign. Follow the stairs all the way down and you will come out onto Castle Meadow, near the main door.
The fire doors do not open from the stairwell side, so you cannot get back in that way. Exit onto Castle Meadow and come back in through the main door.
If the CO alarm sounds, leave the apartment immediately. If you feel unwell, call 999. Then call our out-of-hours number to let us know.
The first aid kit is in the kitchen cupboard to the left of the oven. Please use what you need and let us know, so we can restock it for the next guests.
There is a Blink camera covering the communal lobby. There are no cameras inside the apartment.
Check-out is 10:00am, unless you've booked a late check-out. Fancy a little longer? Late check-out until 12pm is £25, subject to availability. Request late check-out
Nothing here is required, but our cleaners would really appreciate a hand with a few small things before you go:
It helps us get the apartment ready for the next guests. Thank you.
Leave the keys in letterbox 8 on the ground floor. Then press the green exit button by the main door to leave the building.
Need longer? Late check-out at 12pm for £25, subject to availability.
Request late check-out by email | Exploring before your train? Stasher has luggage storage across Norwich.
How was your stay?
Our star rating guide
Airbnb stars don't work like hotel stars. A 4-star hotel is a great hotel, but on Airbnb anything under 5 stars tells the platform something went wrong. Here's how the scale actually works:
| ★★★★★ | A great stay, everything as expected |
| ★★★★★ | Some things need improving |
| ★★★★★ | There were real problems |
| ★★★★★ | Serious problems with the stay |
| ★★★★★ | This place shouldn't be listed |
If anything wasn't 5-star, please tell us before you leave your review, so we can put it right. Message us
Enjoyed your stay? Leave a review with the site you booked through, or on Google. Thank you, and safe travels.
9am to 8pm
Guest services
Anything at all: questions, requests, something not quite right.
Or email [email protected]
8pm to 9am
Urgent out of hours
Only if it can't wait until morning: locked out, a leak, no power, no heating in cold weather, or anything that feels unsafe.
Anything else overnight? WhatsApp us and we'll reply first thing.
Emergency (fire, police, ambulance): 999 | Police non-emergency: 101 | NHS 111 for urgent medical advice
Taxis in Norwich need to be pre-booked. We recommend Enterprise Taxis (01603 868788) or Canary Taxis (01603 414243). Uber also works in Norwich.
Flying into Norwich Airport? Book before you fly: taxis are rarely waiting and phone signal is patchy. Ask exactly where the driver will meet you, and if you have luggage, ask them to collect you from the terminal.
Join our VIP list
Be first to hear about offers on your next stay
Join free and you'll be the first to know about promotions and discounts, plus 10% off for life when you book direct, early check-in at 3pm, and Norfolk welcome goodies on arrival.
Something missing from this guide?
If there's anything you expected to find here that wasn't, please tell us. We're always improving, and your feedback helps the next guests too.
Last updated: 27 October 2026
