Address: Apartment 8 Castle House, Castle Meadow, Norwich, NR2 1BN
Check-in Time: 4:00 PM
*We can offer early check-in at 3pm for a charge of £12
To upgrade to early check in – contact us at [email protected] or call 07360546033
(Subject to Availability)
Check-out Time: 10:00 AM
To upgrade to late checkout – contact us at [email protected] or call 07360546033
(24 Hour notice is required)
Please let us know the approximate arrival time. When you are approximately 60 mins away from Castle View please call or text the assigned Host that will Greet you on the street to give you the keys and let you into the main building. This is a great chance for you to ask any questions you may have including the best places to eat, drink and visit.
For your safety, the windows in the apartment are fitted with restrictors and can only be opened from the top. This is to prevent the risk of falling, especially in higher-level apartments.
The windows are also covered with mirrored film to maintain your privacy during the day. Please note, visibility from the outside may increase slightly at night if the main lights are on. To support a cosy and private atmosphere, we’ve used low-wattage ambient lighting and also provided lamps for a more relaxing mood.
How to Open and Close the Window:
Please separate all recycling into one of the bins in the kitchen area, we hope you can appreciate the small differences we can make to our environment by recycling.
The main bins are located at the main foyer area through the door to the left of the bottom of the stairs (See photos above) The lock code is CX124Y
Black Bin – For General Waste
Blue Bin – For Recycling
House rules
Check out time is at 10:00 am on the day that your booking ends.
*We can offer late check-out at 12pm for a charge of £12
To upgrade to early check-out – contact us at [email protected] or call 07360546033
(Subject to Availability)
Where to leave the keys
Leave the key in the post box located on the ground floor; Letterbox #8
Before You Leave
Here are a few kind requests before you leave:
● Please put all used towels on the bathroom floor
● Please wash up any used crockery
● Place all rubbish in the bins provided
● Please return keys inside the lockbox
● Please turn off lights, close windows, and secure the property.
Leave Us a Review
Thank you so much for choosing to stay with us – it was truly a pleasure to host you! If you enjoyed your time with us as much as we enjoyed having you, we’d be incredibly grateful if you could leave us a genuine review.
You can leave your feedback through the online travel agent you booked with, or if you prefer, we’d also really appreciate a review on Google
Your kind words not only make our day, but they also help future guests feel confident in choosing us. Thank you again and safe travels!
Warm regards,
The Ginger & Gold Management Team
If you are coming to Norwich regularly we suggest you join our VIP guest list.
Let me tell you a bit more about the benefits of being on our VIP list:
We would like you to know the inside track is the best way to experience Norfolk like a local, which
includes:
Fill in the form below to join our VIP list.
We would love for you to have a risk-free break at the apartment, but there are a couple of points
that would be useful to know during your stay.
In case of fire
There is a fire extinguisher and fire blanket provided within the kitchen area. Please can you also note that there is a fire exit that is accessible on each floor. On the second floor, when departing the lobby area, process straight ahead and it is the first door on the right. It is labelled as a fire door as it has the ‘Green running man’ symbol. When in this area, follow the staircase down and whilst it does wind its way throughout the building, you will eventually exit the building onto Castle Meadow and near the main door.
Important note: As the building is also occupied by retail outlets, should you go through any of the fire doors, for the resident’s security there is no means to re-enter the residential area as there is no handle. In the unlikely event that you find yourself ‘locked in’ the fire escape, you will need to proceed down the staircase and exit the building and then re-enter as normal.
In case of Carbon Monoxide Alarm sounding
Evacuate the home immediately. If you are feeling unwell call 999 if it is an emergency.
If there are gas appliances in the property do NOT smoke, do NOT turn light switches on or off and
do NOT do anything to create a spark
Please call our emergency number outside of hours to advise us of the issue +44 7360 546033
In case of flood
hould there be a need to turn off the water within the apartment, this can be located under the sink in the kitchen.
In the case of electrical supply
The consumer unit (fuse box) can be found above the washing machine. Should any power need to be restored, please check the consumer unit first.
First Aid
There is a first-aid kit in the kitchen cupboard on the left of the oven. Please use what you need and message us so we can replace items for our future guests.
Camera
There is a camera located in the lobby area.
If you need assistance with anything, please contact:
Guest Services
*Please take note of the following emergency out of hours contact number if you need us urgently during out of hours 0-77747-04329 (8 pm – 9 am)
EMERGENCY
Emergency services: 999
Police non-emergency: 101
Out-of-hours doctors: 111
TAXIS
ABC Taxis: 01603 666333
5 Star Taxi: 01603 455555
Canary Taxis: 01603 414243
Address: Apartment 8 Castle House, Castle Meadow, Norwich, NR2 1BN
Check-in Time: 4:00 PM
*We can offer early check-in at 3pm for a charge of £12
To upgrade to early check in – contact us at [email protected] or call 07360546033
(Subject to Availability)
Check-out Time: 10:00 AM
To upgrade to late checkout – contact us at [email protected] or call 07360546033
(24 Hour notice is required)
Please let us know the approximate arrival time. When you are approximately 60 mins away from Castle View please call or text the assigned Host that will Greet you on the street to give you the keys and let you into the main building. This is a great chance for you to ask any questions you may have including the best places to eat, drink and visit.
For your safety, the windows in the apartment are fitted with restrictors and can only be opened from the top. This is to prevent the risk of falling, especially in higher-level apartments.
The windows are also covered with mirrored film to maintain your privacy during the day. Please note, visibility from the outside may increase slightly at night if the main lights are on. To support a cosy and private atmosphere, we’ve used low-wattage ambient lighting and also provided lamps for a more relaxing mood.
How to Open and Close the Window:
Please separate all recycling into one of the bins in the kitchen area, we hope you can appreciate the small differences we can make to our environment by recycling.
The main bins are located at the main foyer area through the door to the left of the bottom of the stairs (See photos above) The lock code is CX124Y
Black Bin – For General Waste
Blue Bin – For Recycling
House rules
Check out time is at 10:00 am on the day that your booking ends.
*We can offer late check-out at 12pm for a charge of £12
To upgrade to early check-out – contact us at [email protected] or call 07360546033
(Subject to Availability)
Where to leave the keys
Leave the key in the post box located on the ground floor; Letterbox #8
Before You Leave
Here are a few kind requests before you leave:
● Please put all used towels on the bathroom floor
● Please wash up any used crockery
● Place all rubbish in the bins provided
● Please return keys inside the lockbox
● Please turn off lights, close windows, and secure the property.
Leave Us a Review
Thank you so much for choosing to stay with us – it was truly a pleasure to host you! If you enjoyed your time with us as much as we enjoyed having you, we’d be incredibly grateful if you could leave us a genuine review.
You can leave your feedback through the online travel agent you booked with, or if you prefer, we’d also really appreciate a review on Google
Your kind words not only make our day, but they also help future guests feel confident in choosing us. Thank you again and safe travels!
Warm regards,
The Ginger & Gold Management Team
If you are coming to Norwich regularly we suggest you join our VIP guest list.
Let me tell you a bit more about the benefits of being on our VIP list:
We would like you to know the inside track is the best way to experience Norfolk like a local, which
includes:
Fill in the form below to join our VIP list.
RISK MANAGEMENTWe would love for you to have a risk-free break at the apartment, but there are a couple of points
that would be useful to know during your stay.
In case of fire
There is a fire extinguisher and fire blanket provided within the kitchen area. Please can you also note that there is a fire exit that is accessible on each floor. On the second floor, when departing the lobby area, process straight ahead and it is the first door on the right. It is labelled as a fire door as it has the ‘Green running man’ symbol. When in this area, follow the staircase down and whilst it does wind its way throughout the building, you will eventually exit the building onto Castle Meadow and near the main door.
Important note: As the building is also occupied by retail outlets, should you go through any of the fire doors, for the resident’s security there is no means to re-enter the residential area as there is no handle. In the unlikely event that you find yourself ‘locked in’ the fire escape, you will need to proceed down the staircase and exit the building and then re-enter as normal.
In case of Carbon Monoxide Alarm sounding
Evacuate the home immediately. If you are feeling unwell call 999 if it is an emergency.
If there are gas appliances in the property do NOT smoke, do NOT turn light switches on or off and
do NOT do anything to create a spark
Please call our emergency number outside of hours to advise us of the issue +44 7360 546033
In case of flood
hould there be a need to turn off the water within the apartment, this can be located under the sink in the kitchen.
In the case of electrical supply
The consumer unit (fuse box) can be found above the washing machine. Should any power need to be restored, please check the consumer unit first.
First Aid
There is a first-aid kit in the kitchen cupboard on the left of the oven. Please use what you need and message us so we can replace items for our future guests.
Camera
There is a camera located in the lobby area.
CONTACT INFORMATIONIf you need assistance with anything, please contact:
Guest Services
*Please take note of the following emergency out of hours contact number if you need us urgently during out of hours 0-77747-04329 (8 pm – 9 am)
EMERGENCY
Emergency services: 999
Police non-emergency: 101
Out-of-hours doctors: 111
TAXIS
ABC Taxis: 01603 666333
5 Star Taxi: 01603 455555
Canary Taxis: 01603 414243
