Ginger & Gold · House manual
58 Atkinson Close, Norwich NR5 9NE
Address: 58 Atkinson Close, Norwich NR5 9NE
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There are two parking spaces in front of the house. If you need more, there’s plenty of free parking on the street.
By bus: the nearest stop is Hudson Way, a 5 minute walk (directions).
Taxis need to be pre-booked in Norwich. See Contact for numbers.
Arriving early? Early check-in from 3pm is £12, subject to availability.
Request early check-in by email | Need somewhere for your bags? Stasher has luggage storage across Norwich.
By 1pm on the day you arrive, we send your key code automatically by email. If you booked through Airbnb, Booking.com or another site, you’ll get it in your messages there too. The code changes between every stay, and our cleaning team sets it fresh once your home is ready, so it can’t be sent any earlier.
Not received it by 1:15pm? Check your junk folder and your booking app messages first, then message us on WhatsApp and we’ll send it straight over.
The key box is to the right of the front door, around the corner in the side alley, in front of the gate to the back garden.
This video tour shows the house, so you know where everything is before you arrive.
Main bedroom: super king size bed
Bedroom 2: single bed
All beds are standard UK sizes.
Prefer the super king split into two singles? Let us know at least 24 hours before arrival. You will be asked in your pre-arrival form too.
A travel cot and high chair can be arranged for £30 with at least 24 hours’ notice. There’s also a fan for warm nights.
Network: Chapel break (2G or 5G)
Password: GingerGold1
Speeds are typically around 107Mbps. The router is under the TV in the living room. Not connecting? See Something not working.
The heating thermostat is by the front door. Turn it up to put the heating on and down to turn it off. This short video shows how it works:
The boiler is in the cupboard on the landing upstairs.
55 inch Hisense smart TV in the living room with Freely for live TV channels. You can log in to your own Netflix or Prime Video accounts, and we can provide a Disney+ login on request.
Please log out of any of your own accounts before you leave.
To get you started: tea, coffee, sugar, UHT milk and UHT oat milk, plus a cafetière.
Instructions for the appliances are here.
Please put recycling in one of the bins in the kitchen.
Black bin: general waste.
Blue bin: recycling.
Bin day is Friday. The bins live at the kerb end of the drive. If you’re staying on a Thursday night, please make sure they’re there ready for collection. Thank you.
Co-op Food, Wayside (petrol station): the nearest shop, about 8 minutes away (directions).
Roys of Bowthorpe: the nearest supermarket, an 11 minute walk (directions).
Ordering a takeaway? Deliveroo, Uber Eats and Just Eat all deliver here. Please ask the driver to call when they arrive rather than knock. Fancy a night in with a difference? You can book a private chef.
Bowthorpe Cafe, Bowthorpe Main Centre. A friendly local café for breakfast and lunch, open during the day.
The Norkie, Bowthorpe Main Centre. The local pub, with a pool table and entertainment at weekends.
Into the city: the centre is about 15 minutes by car, or take the bus from Hudson Way, a 5 minute walk. All the places in the tabs below are in or near the city centre.
Olives, Elm Hill. My absolute favourite breakfast in Norwich: a proper fry-up on one of the city’s most historic streets. Get there early.
Café 33, Exchange Street. Brilliant breakfast and brunch. No bookings, so expect a queue, which tells you everything.
The Waffle House, St Giles Street. A Norwich institution for sweet and savoury waffles, with veggie and vegan options.
Ber Street Kitchen, Ber Street. A great local café for breakfast, lunch or a coffee.
The Street Café, Magdalen Street. Relaxed breakfasts with a genuine local feel.
Norwich Market, Gentleman’s Walk. Dozens of food stalls, from bacon baps to curry. A must.
Grosvenor Fish Bar, Lower Goat Lane. Award-winning fish and chips in the centre.
The Murderers, Timber Hill. A traditional pub full of history, with proper pub food and good ales.
Slice & Dice, St Benedicts Street. Board games with your food. The vegan burrito wins over meat eaters.
Harry’s Soul Station, Adelaide Street. Comfort food with live music and DJs at weekends.
XO, St George’s Street. My new favourite. Asian-inspired small plates that change monthly. Order lots and share.
Donnelli’s, Timber Hill. Small menu, authentic and simple pizza. A local gem.
Prime, St Giles Street. The best steak in Norwich, finished on a hot stone at your table.
Bun X at Micawbers, Pottergate. Hugely popular local burgers. Book ahead.
The Belgian Monk, Pottergate. Hearty food and a brilliant Belgian beer list.
Haggle, St Benedicts Street. Lively Turkish restaurant, great for a date night.
Moto Pizza, St Benedicts Street. Inventive pizza with creative toppings.
Namaste Village, Queens Road. Authentic Indian vegetarian and vegan food.
Cosy Club, London Street. All-day dining in a converted bank, good for groups.
The Ivy, London Street. For a special occasion.
Sunday roast: The Reindeer on Dereham Road, with live music too.
Boom Battle Bar, city centre. Drinks with axe throwing and AR darts.
The Belgian Monk and The Murderers are both great for a pint.
Adam & Eve, Norwich’s oldest pub, sits on the riverside walk by the Cathedral.
Norwich Cathedral. Free to enter and one of the most beautiful in the UK. Stop at the Refectory Café, then follow the riverside walk past Pulls Ferry.
Museum of Norwich at the Bridewell, off the Lanes. The story of the city, and a good rainy day option.
Plantation Garden, Earlham Road. A hidden restored Victorian garden. Bring a coffee.
Pub and Paddle, Elm Hill Quay. Canoe or paddleboard upriver, then a pint.
Cryptic Escape Rooms, Tombland. My top escape rooms. Try Escape from Prison.
Norwich VR, Oak Street. Virtual escape rooms and paintball, great for groups.
Quasar Laser Tag, St Stephens Road. Brilliant for kids 9+ and big kids.
Norwich Puppet Theatre, in a medieval church. Lovely for families.
Drive times below are from the city centre. From Chapel Break, allow about 15 minutes more.
Whitlingham Country Park, 10 to 15 minutes. Your closest slice of the Broads, with an easy circular walk.
Mousehold Heath, 5 to 10 minutes. Woodland trails above the city, great with a dog.
Sainsbury Centre, UEA, 10 to 15 minutes. Art gallery in a Norman Foster building, plus a lakeside sculpture park.
Zaks, Mousehold, 5 to 10 minutes. A family favourite American diner.
Salhouse Broad, 15 to 20 minutes. A personal favourite. Proper Norfolk, with canoe hire.
The Bucks Arms, Blickling, 25 minutes. One of my favourite pubs, right by Blickling Hall.
The coast: walk Wells to Holkham, see the seals at Horsey and Waxham (no dogs), or watch the sun set over the sea at Hunstanton.
The Broads: hire a day boat at Wroxham, or a canoe with The CanoeMan. Ranworth Broad is one of the prettiest spots.
Stately homes: Blickling Hall, Felbrigg Hall and Holkham Hall.
With kids: BeWILDerwood, Pettitts Animal Adventure Park, Banham Zoo, or Great Yarmouth’s Pleasure Beach and Sea Life.
More ideas on our Experiences page.
Most things have a quick fix. Try these first.
The fuse box is in the cupboard under the stairs. Check for any switch that has dropped down and push it back up. If it keeps tripping, unplug the last thing you switched on and try again.
Check the thermostat by the front door is turned up, and watch the heating video under Settling in. Still cold? Message us.
The router is under the TV in the living room. Switch it off at the plug, wait 30 seconds, switch it back on and give it 2 to 3 minutes. Still not working? Message us.
The stopcock is under the kitchen sink. Turn it off clockwise, then call us straight away.
A short chirp every minute or so usually means a low battery, not a fire. Message us and we will sort it.
Your code arrives by 1pm on your arrival day. Not received it by 1:15pm? Check your junk folder and your booking app messages first, then message us on WhatsApp and we’ll send it straight over.
Locked out, no heating in cold weather, a leak, no power, or anything that feels unsafe. Out of hours (8pm to 9am), call 07721 397175.
For anything else, message us and we will reply first thing.
Get everyone out, stay out and call 999.
There is a fire blanket in the kitchen. Smoke and carbon monoxide alarms are fitted. There are no planned alarm tests during your stay, so if an alarm sounds, treat it as real.
If the carbon monoxide alarm sounds, open the windows and leave the house. Don’t smoke or switch lights on or off. If you feel unwell, call 999. Call the gas emergency line on 0800 111 999, then call our out-of-hours number to let us know.
The first aid kit is in the cupboard under the kitchen sink. Please use what you need and let us know, so we can restock it for the next guests.
Check-out is 10:00am, unless you’ve booked a late check-out. Fancy a little longer? Late check-out until 12pm is £25, subject to availability. Request late check-out
Nothing here is required, but our cleaners would really appreciate a hand with a few small things before you go:
It helps us get the house ready for the next guests. Thank you.
Need longer? Late check-out at 12pm for £25, subject to availability.
Request late check-out by email | Exploring before your train? Stasher has luggage storage across Norwich.
How was your stay?
Our star rating guide
Airbnb stars don’t work like hotel stars. A 4-star hotel is a great hotel, but on Airbnb anything under 5 stars tells the platform something went wrong. Here’s how the scale actually works:
| ★★★★★ | A great stay, everything as expected |
| ★★★★★ | Some things need improving |
| ★★★★★ | There were real problems |
| ★★★★★ | Serious problems with the stay |
| ★★★★★ | This place shouldn’t be listed |
If anything wasn’t 5-star, please tell us before you leave your review, so we can put it right. Message us
Enjoyed your stay? Leave a review with the site you booked through, or on Google. Thank you, and safe travels.
9am to 8pm
Guest services
Anything at all: questions, requests, something not quite right.
Or email [email protected]
8pm to 9am
Urgent out of hours
Only if it can’t wait until morning: locked out, a leak, no power, no heating in cold weather, or anything that feels unsafe.
Anything else overnight? WhatsApp us and we’ll reply first thing.
Emergency (fire, police, ambulance): 999 | Police non-emergency: 101 | NHS 111 for urgent medical advice
Taxis in Norwich need to be pre-booked. We recommend Enterprise Taxis (01603 868788) or Canary Taxis (01603 414243). Uber also works in Norwich.
Flying into Norwich Airport? Book before you fly: taxis are rarely waiting and phone signal is patchy. Ask exactly where the driver will meet you, and if you have luggage, ask them to collect you from the terminal.
Join our VIP list
Be first to hear about offers on your next stay
Join free and you’ll be the first to know about promotions and discounts, plus 10% off for life when you book direct, early check-in at 3pm, and Norfolk welcome goodies on arrival.
Something missing from this guide?
If there’s anything you expected to find here that wasn’t, please tell us. We’re always improving, and your feedback helps the next guests too.
Last updated: 2 November 2026
