Address:
Apartment 3, 21 James Frost house, Westwick Street, Norwich, NR2 4TT
Check-in Time: 4:00 PM
We can offer early check-in at 3pm for a charge of £12
To upgrade to early check in – contact us at [email protected] or call 07360546033
(Subject to Availability)
Check-out Time: 10:00 AM
To upgrade to late checkout – contact us at [email protected] or call 07360546033
(24 Hour notice is required)
There is a small secure car park on-site with 1 space available – the maximum height is restricted to 2.4 metres and long wheel based automobiles may be a tight fit.
*Please let us know in advance if you have a large car/van and we will suggest a host of other options for parking close by.
When you are approx 30 mins away from City Heights please call or text Donna on 07917466638.
Donna will open the car park so you can drive straight into the allocated space or let you into the main building if you are arriving by foot. She will hand you the keys and this is a great chance for you to ask any questions you may have including the best places to eat, drink and visit etc.
Garage Door Key code: C2830z
NEAREST LOCATIONS
Nearest Bus stop
The Nearest bus stop is “Westwick Street” – it’s just down the road.
Nearest convenience shop
The Nearest shop is “ Reds” it is a convenience store that is open 7 am–10 pm. (11 pm on Friday and Saturday)
Click Here for Directions
Nearest supermarket
The Nearest supermarket is “ Tesco Express” which is 4 minute’s walk.
Click Here for Directions
Norwich is a vibrant and interesting city with lots to see and do.
As a family-run company, we value booking directly with us and know it’s the experiences that make your stay extra special so we like to suggest local produce and local independent unique attractions to visit during your stay. We love getting out and experiencing some of the local areas such as:
For the latest personal recommendations please click here
We also share our favourite recommendations on our blogs
WiFi Information
Network – Fritzbox
Password – CityHeights1
Heating Instructions
Here is a recorded video on how to control the heating in City Heights View
Here is a recorded video on how to operate the blinds in City Heights View
Here is a recorded video on how to operate the hob in City Heights View
Here is a recorded video on how to operate the dishwasher in City Heights View
Appliance info/instructions
For All appliances instructions please click here message us for the instructions at [email protected]
Tv info
The TV has Freeview and there’s a selection of DVDs to watch and many books to enjoy for entertainment.
Firewood Access
Wood is kept in the garage at the parking space and kindling is left in the kitchen cupboard above the fridge.
Recycling and Waste Collection
Please separate all recycling into one of the bins in the kitchen area, we hope you can appreciate the small differences we can make to our environment by recycling. Refer to the photos and its further details below.
The bins are in the car park area (left at bottom of stairs in entrance) you will find the bins labelled which are recycling and which are general waste.
Black Bin #3 – For General Waste
Blue Bin #3 – For Recycling
House rules
Check out time is at 10:00 am on the day that your booking ends.
We can offer late check-out at 12pm for a charge of £12
To upgrade to early check-out – contact us at [email protected]
(Subject to Availability)
Before You Leave
Here are a few kind requests before you leave:
When exiting, undo the latch on the Yale lock and ensure the front door is fully closed and securely locked behind you. Our cleaning team will then be able to retrieve the keys.
Leave Us a Review
Thank you so much for choosing to stay with us – it was truly a pleasure to host you! If you enjoyed your time with us as much as we enjoyed having you, we’d be incredibly grateful if you could leave us a genuine review.
You can leave your feedback through the online travel agent you booked with, or if you prefer, we’d also really appreciate a review on Google
Your kind words not only make our day, but they also help future guests feel confident in choosing us. Thank you again and safe travels!
Warm regards,
The Ginger & Gold Management Team
If you are coming to Norwich regularly we suggest you join our VIP guest list.
Let me tell you a bit more about the benefits of being on our VIP list:
We would like you to know the inside track is the best way to experience Norfolk like a local, which
includes:
Click HERE to join our VIP list.
We would love for you to have a risk-free break at the apartment, but there are a couple of points
that would be useful to know during your stay.
In case of fire
There is a fire blanket provided within the kitchen area.
If possible, do immediate first aid firefighting measures, but don’t put yourself at risk of injury. If the fire cannot be controlled, then vacate the apartment, and if able, please close windows and doors to prevent the spread of the fire.
Call 999 immediately and proceed to vacate the building. Do not use the lift, please use the stairs.
Each floor has a call point alarm and a smoke alarm. Upon seeing a call point, press this to raise the alarm so other residents can vacate safely. Whilst it is unlikely that you will need to evacuate the building for your safety, we suggest that you locate the above safety measures soon after your arrival.
*There are no scheduled fire alarm tests during guest stays, so if you hear an alarm, it is the real thing.
In case of Carbon Monoxide Alarm sounding
Evacuate the home immediately. If you are feeling unwell call 999 if it is an emergency.
If there are gas appliances in the property do NOT smoke, do NOT turn light switches on or off and
do NOT do anything to create a spark
Please call our emergency number outside of hours to advise us of the issue.
In case of flood
Should there be a need to turn off the water within the apartment, this can be located under the sink in the kitchen.
In the case of electrical supply
The consumer unit (fuse box) can be found in the cupboard where the boiler is, to the left on entrance to the apartment, but if you have a power shortage, please contact [email protected] or call at 07360546033 and let us know about the issue.
First Aid
There is a first aid kit in the cupboard under the Kitchen sink. Please use what you need and message us so we can replace items for our future guests.
If you need assistance with anything, please contact:
Guest Services
*Contact our emergency number only if you need us urgently during out of hours 07774704329 (8 pm – 9 am)
EMERGENCY
Emergency services: 999
Police non-emergency: 101
Out-of-hours doctors: 111
TAXIS
ABC Taxis: 01603 666333
5 Star Taxi: 01603 455555
Canary Taxis: 01603 414243
Address:
Apartment 3, 21 James Frost house, Westwick Street, Norwich, NR2 4TT
Check-in Time: 4:00 PM
We can offer early check-in at 3pm for a charge of £12
To upgrade to early check in – contact us at [email protected] or call 07360546033
(Subject to Availability)
Check-out Time: 10:00 AM
To upgrade to late checkout – contact us at [email protected] or call 07360546033
(24 Hour notice is required)
There is a small secure car park on-site with 1 space available – the maximum height is restricted to 2.4 metres and long wheel based automobiles may be a tight fit.
*Please let us know in advance if you have a large car/van and we will suggest a host of other options for parking close by.
When you are approx 30 mins away from City Heights please call or text Donna on 07917466638.
Donna will open the car park so you can drive straight into the allocated space or let you into the main building if you are arriving by foot. She will hand you the keys and this is a great chance for you to ask any questions you may have including the best places to eat, drink and visit etc.
Garage Door Key code: C2830z
NEAREST LOCATIONS
Nearest Bus stop
The Nearest bus stop is “Westwick Street” – it’s just down the road.
Nearest convenience shop
The Nearest shop is “ Reds” it is a convenience store that is open 7 am–10 pm. (11 pm on Friday and Saturday)
Click Here for Directions
Nearest supermarket
The Nearest supermarket is “ Tesco Express” which is 4 minute’s walk.
Click Here for Directions
Norwich is a vibrant and interesting city with lots to see and do.
As a family-run company, we value booking directly with us and know it’s the experiences that make your stay extra special so we like to suggest local produce and local independent unique attractions to visit during your stay. We love getting out and experiencing some of the local areas such as:
For the latest personal recommendations please click here
We also share our favourite recommendations on our blogs
WiFi Information
Network – Fritzbox
Password – CityHeights1
Heating Instructions
Here is a recorded video on how to control the heating in City Heights View
Here is a recorded video on how to operate the blinds in City Heights View
Here is a recorded video on how to operate the hob in City Heights View
Here is a recorded video on how to operate the dishwasher in City Heights View
Appliance info/instructions
For All appliances instructions please click here message us for the instructions at [email protected]
Tv info
The TV has Freeview and there’s a selection of DVDs to watch and many books to enjoy for entertainment.
Firewood Access
Wood is kept in the garage at the parking space and kindling is left in the kitchen cupboard above the fridge.
Recycling and Waste Collection
Please separate all recycling into one of the bins in the kitchen area, we hope you can appreciate the small differences we can make to our environment by recycling. Refer to the photos and its further details below.
The bins are in the car park area (left at bottom of stairs in entrance) you will find the bins labelled which are recycling and which are general waste.
Black Bin #3 – For General Waste
Blue Bin #3 – For Recycling
House rules
Check out time is at 10:00 am on the day that your booking ends.
We can offer late check-out at 12pm for a charge of £12
To upgrade to early check-out – contact us at [email protected]
(Subject to Availability)
Before You Leave
Here are a few kind requests before you leave:
When exiting, undo the latch on the Yale lock and ensure the front door is fully closed and securely locked behind you. Our cleaning team will then be able to retrieve the keys.
Leave Us a Review
Thank you so much for choosing to stay with us – it was truly a pleasure to host you! If you enjoyed your time with us as much as we enjoyed having you, we’d be incredibly grateful if you could leave us a genuine review.
You can leave your feedback through the online travel agent you booked with, or if you prefer, we’d also really appreciate a review on Google
Your kind words not only make our day, but they also help future guests feel confident in choosing us. Thank you again and safe travels!
Warm regards,
The Ginger & Gold Management Team
If you are coming to Norwich regularly we suggest you join our VIP guest list.
Let me tell you a bit more about the benefits of being on our VIP list:
We would like you to know the inside track is the best way to experience Norfolk like a local, which
includes:
Click HERE to join our VIP list.
RISK MANAGEMENTWe would love for you to have a risk-free break at the apartment, but there are a couple of points
that would be useful to know during your stay.
In case of fire
There is a fire blanket provided within the kitchen area.
If possible, do immediate first aid firefighting measures, but don’t put yourself at risk of injury. If the fire cannot be controlled, then vacate the apartment, and if able, please close windows and doors to prevent the spread of the fire.
Call 999 immediately and proceed to vacate the building. Do not use the lift, please use the stairs.
Each floor has a call point alarm and a smoke alarm. Upon seeing a call point, press this to raise the alarm so other residents can vacate safely. Whilst it is unlikely that you will need to evacuate the building for your safety, we suggest that you locate the above safety measures soon after your arrival.
*There are no scheduled fire alarm tests during guest stays, so if you hear an alarm, it is the real thing.
In case of Carbon Monoxide Alarm sounding
Evacuate the home immediately. If you are feeling unwell call 999 if it is an emergency.
If there are gas appliances in the property do NOT smoke, do NOT turn light switches on or off and
do NOT do anything to create a spark
Please call our emergency number outside of hours to advise us of the issue.
In case of flood
Should there be a need to turn off the water within the apartment, this can be located under the sink in the kitchen.
In the case of electrical supply
The consumer unit (fuse box) can be found in the cupboard where the boiler is, to the left on entrance to the apartment, but if you have a power shortage, please contact [email protected] or call at 07360546033 and let us know about the issue.
First Aid
There is a first aid kit in the cupboard under the Kitchen sink. Please use what you need and message us so we can replace items for our future guests.
CONTACT INFORMATIONIf you need assistance with anything, please contact:
Guest Services
*Contact our emergency number only if you need us urgently during out of hours 07774704329 (8 pm – 9 am)
EMERGENCY
Emergency services: 999
Police non-emergency: 101
Out-of-hours doctors: 111
TAXIS
ABC Taxis: 01603 666333
5 Star Taxi: 01603 455555
Canary Taxis: 01603 414243
