TERMS AND CONDITIONS OF STAY
Last updated: September 2026
By signing these terms you agree to our house rules
GUEST DECLARATION
By signing these Terms, the Guest confirms and warrants that they maintain a principal residence at another address and that the Property will not constitute their only or main home. The Guest confirms that the address provided at booking is their principal residence and that they will return to that address (or another address provided to us) upon check-out.
The Guest confirms that this booking is for one of the following temporary purposes only: holiday, leisure, short-term business travel, visiting family or friends, or temporary work in the area. The Guest acknowledges and agrees that this is a short-term holiday let for temporary accommodation purposes only, that no tenancy or right to occupy arises from this booking whether by operation of law or otherwise, and that they will vacate the Property on or before the check-out date and time stated in the booking.
Providing false information in this declaration may result in immediate termination of the booking without refund.
SUMMARY: THE KEY POINTS
For those that like things laid out simply, here are the key points in summary:
No smoking or vaping inside the property please (any signs of smoking such as ash or odour may result in up to a £200 charge).
Quiet hours are 9pm to 8am on weeknights and 11pm to 8am weekends. Please keep things on the quieter side outside these times.
Endeavour to maintain the property in good repair during your stay for yourself and other guests to enjoy (as you find it upon entry). Report any issues of damages, breakages or accidents to our team as soon as you discover them. We can often resolve these quickly and effortlessly.
Pets are only permitted in properties registered as pet friendly on the listing information page. Please check this before your stay to avoid disappointment and additional cleaning charges. Assistance dogs are welcome; please let us know within 48 hours of booking.
For insurance purposes, we can only accept the number of people registered on the booking. If we find you have more guests in the property than the number registered on the booking, your stay may be terminated.
Please use heating and electricity sensibly, and switch the heating off if you are out for the day.
For all bookings apart from those made through Airbnb, a £200 security deposit may be required before check-in, or you may choose an £18 non-refundable waiver for stays of less than 28 nights. The waiver covers accidental damage up to £200 and does not cover deliberate or malicious damage.
Thank you for helping us to maintain our properties so that all of our guests can enjoy their experience.
FULL TERMS CAN BE SEEN BELOW
These Terms and Conditions of Stay are a contract between Ginger & Gold Management Ltd, Company Number: 12199436; registered office: 3 Gowing Close, Hellesdon, Norwich, Norfolk, NR6 6PX (“us”, “we”, “our”), and you the person making the booking and all adult members of your party who will be staying in any of our properties (“you”, “your”, “client”, “guest”). By making a booking or staying in one of our properties you agree to abide by these terms and conditions.
1. Scope and Nature of Occupation
1.1 Your stay with us is not intended to confer exclusive possession on either the client or guest nor to create the relationship of landlord and tenant between Ginger & Gold Management Ltd and either the client or any guest. This is a short-term holiday let for temporary accommodation purposes only. You acknowledge and agree that: (a) this agreement creates a licence to occupy, not a tenancy; (b) you will not be entitled to any rights under any statutory provision including, without prejudice to the generality of the foregoing, the Rent Act 1977, the Housing Act 1988 (including any assured tenancy, assured periodic tenancy or assured shorthold tenancy under that Act), the Housing Act 1996 or the Renters’ Rights Act 2025, including in each case any amendment or re-enactment of any such statute for the time being in force; (c) you have a principal residence elsewhere and the Property will not become your main or only home; (d) your occupation is for holiday, leisure, short-term business travel, temporary work purposes, or other temporary purposes only; (e) no tenancy or right to occupy shall arise from your booking or occupation, including by operation of law, and any purported claim to such rights is hereby waived.
1.2 Our rates are subject to change without notice on unbooked dates unless otherwise agreed by us in writing. VAT is charged as appropriate. Any changes to your reservation requested by you will be subject to the change in rates if applicable.
2. Agreement for Occupation
2.1 These Terms and Conditions of Stay permit occupation by you personally and only such guests named in the booking, and to use the Inclusive Services. The actions and omissions of any visitor to the property are your responsibility. See also your obligations under condition 14 below.
2.2 You must be 18 years or over when you book your accommodation.
2.3 We reserve the right to refuse to accept any booking for whatever reason. We accept your booking when we issue our Booking Confirmation email.
2.4 You may arrive at your accommodation after 4pm (except if it is agreed via messages before you arrive) on the start day of your booking and, unless otherwise agreed, you must leave by 10am on the last day. If you fail to arrive by midnight on the day of the start date and do not advise us of late arrival we may treat the booking as being cancelled by you.
2.5 If you want to increase your length of stay we will do everything possible, subject to the availability of accommodation, to find something suitable for you. It must be borne in mind that this may not always be possible.
2.6 If the number of people permitted to occupy a property is exceeded (which would breach our fire safety arrangements and insurance cover for the property) we reserve the right to move excess occupants and charge for additional properties or require the excess occupants to vacate the property.
2.7 We may ask the lead guest to provide photo identification before check-in. By making a booking, the lead guest confirms that they have a principal residence elsewhere, as set out in the Guest Declaration, and we may ask for the address of that residence. If identification or that address is reasonably requested and not provided before check-in, we may treat the booking as cancelled by you.
3. Paying for your Accommodation
3.1 The following terms apply to payment. We permit you to occupy the property for the agreed hire period only and subject to:
3.1.1 To secure your booking deposit payment must be received by us in cleared funds immediately when stated on the payment schedule. We draw your attention to clause 5.2 below concerning how Additional Charges are paid.
3.1.2 Should payment of the deposit amount not reach us on agreed invoice dates before your arrival date we reserve the right to cancel any bookings made and any deposit paid will be forfeited.
3.1.3 If you fail to pay any sum that is due under this agreement when due, then you will pay us, on-demand, interest on the unpaid sum in accordance with (if you are a business) the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) or (if you are a consumer) 4% above the Bank of England’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until we receive payment in full cleared funds, whether before or after any judgment.
3.1.4 We expect the property to be left in a reasonable state on departure (see 14 Client’s Obligations). If at our discretion and with communication to yourself, additional cleaning is required on departure, the cost of this cleaning will be charged as an Additional Charge.
3.1.5 Smoking and vaping are not permitted inside any of our properties. Smokers must vacate the building should they wish to smoke.
3.1.6 Where there is evidence of guests smoking within the property, we reserve the right to charge £200 for specialist cleaning, as an Additional Charge.
3.1.7 Anyone found using or under the influence of illegal drugs or substances classified under the Misuse of Drugs Act (1971) will be reported to the police and asked to leave the premises. Any evidence or suspicion of drug use on our premises will also be reported immediately to the police.
3.1.8 No daily housekeeping service is provided. While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. However, it is available for an Additional Charge. We do not permit towels or linens to be taken from the property.
3.1.9 Falsified Bookings. Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.
4. Loss and Damage; Security Deposit
4.1 Please ensure that you inspect the property on check-in. Unless we receive notification otherwise within 12 hours of check-in, we will assume that you have fully accepted that the condition of the property is in good repair, condition, and in a clean and tidy state.
4.2 Risk of damage to the property and its contents will pass to you upon check-in and remain with you until the property is returned to us. You shall be liable for all loss or damage (except fair wear and tear) caused during the rental period and for any reasonable loss of rental resulting from such loss or damage.
4.3 A security deposit of £200 may be required before check-in. This will be collected via a separate payment link from your debit or credit card. The security deposit will be refunded in full (or the payment authorisation cancelled) within 5-10 working days after check-out, provided the property is returned in accordance with these Terms and Conditions.
4.4 If your stay is less than 28 nights, you have the option to pay a non-refundable waiver of £18 instead of the £200 security deposit. This waiver covers accidental damage up to £200. It does not cover deliberate or malicious damage.
4.5 If you are liable for loss or damage under clause 4.2, we may withhold part or all of your deposit (if applicable) or charge for damages beyond £200 in accordance with clause 5 (Additional Charges). Neither the security deposit nor the damage waiver limits your liability for deliberate or malicious damage, for which you will be liable in full.
4.6 Security deposits and the damage waiver set out in clauses 4.3 and 4.4 do not apply to bookings made through Airbnb. For Airbnb bookings, any claim for loss or damage will be made through Airbnb’s resolution process.
5. Additional Charges
5.1 Additional Charges which may be payable include those items specified in the Booking and any specified in these terms and conditions.
5.2 Where Additional Charges (including charges for damage) are payable and a security deposit is held, we may deduct them from the security deposit, and any amount above the security deposit will be invoiced to you. Where you have paid the damage waiver, accidental damage up to £200 is covered by the waiver, and any accidental damage above £200 and any deliberate or malicious damage will be invoiced to you. Where no security deposit or waiver applies, Additional Charges will be invoiced to you or, for bookings made through Airbnb, claimed through Airbnb’s resolution process. Any amount invoiced to you under this clause is payable within 14 days of the date of the invoice.
5.3 If you fail to pay any Additional Charge within 14 days of the date of our invoice requiring payment of the same, you will incur an administration fee of £50 to cover the reasonable cost of chasing the debt, including our debt collection letter, which will follow.
6. Changes to your Booking by us
6.1 In the unlikely event we have to cancel or make a change to your accommodation we will use all reasonable efforts to contact you as soon as possible to explain what has happened and inform you of the cancellation or change. If possible, we will offer alternatives, but should these alternatives be unacceptable to you the booking will be treated as cancelled and we will refund any money you have paid to us within 10 days of any cancellation.
6.2 We shall not be liable for changes, cancellations or any other effect on your booking due to events beyond our reasonable control (force majeure), including (by way of example only and without limiting the generality of the foregoing) terrorist activity, industrial disputes, epidemic or pandemic, government restrictions or advice, natural or manmade disasters, fire, flooding, failure of utilities or public services, and adverse weather conditions.
7. Cancellation / Alteration of your Booking by you
7.1 We will use our reasonable endeavours to accommodate your requests for alterations of your Booking, subject to availability of accommodation.
7.2 Cancellation terms will be displayed on the terms of your particular booking via the online travel agent you booked with. Please check your booking information as will be made clear in your initial confirmation email. If booked under the non-refundable rate then the booking is fully non-refundable. If cancelled after booking, or in the case of a no-show, the cancellation fee will be retained as per the terms of booking.
7.3 If you have booked directly with us then our flexible policy applies and you are entitled to a full refund up to 5 days prior to check-in; after this point 50% of the total booking value will be retained. If you do not check in by midnight on the first day of your reservation and have not let us know of a reason for the delay then we may treat you as a non-arrival.
7.4 No refunds will be made for non-arrivals unless the channel you booked with states otherwise.
8. Our liability for Death, Personal Injury, Loss of Property, Lack of Services, etc.
8.1 We shall have no liability to you for the death or personal injury to you or any members of your party unless this results from an act or omission on our part.
8.2 Any guest using their own electrical appliances (hairdryers, curlers, tongs, shavers, personal computers, personal stereos etc.) must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor/transformer are a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the property. Guests found to be in breach of this rule may be asked to leave with immediate effect.
8.3 You must take all necessary steps to safeguard your personal property and we accept no liability to you in respect of damage to, or loss of, such property unless caused by negligence on our part. All personal belongings, equipment, tools, and possessions kept at the Property are at your own risk.
8.4 Cars and their contents are parked at their owners’ risk. Please ensure that cars are locked and possessions are left out of sight.
8.5 Guest property left in the property will be kept for 2 weeks after departure or forwarded at the guest’s expense. However, food/drink and perishables will be disposed of on the day of check out. Allow our team 1 week to obtain the items from the cleaning team and a further 1 week to arrange postage.
8.6 Save where there is a total failure to provide useful accommodation as reasonably expected under this agreement, we cannot be held responsible for any failure or interruption to services to the property, for example, gas, water and electricity, or for any damage, disturbance or noise caused as a result of maintenance work being carried out in any part of the building.
8.7 We shall have no liability for any loss which was not foreseeable at the time we entered this Agreement or losses not caused by our breach of this Agreement, and, if you are entering this Agreement in the course of a business, we shall have no liability for any loss of profit, loss of or damage to goodwill, increased costs, loss of anticipated savings, loss of business, or any special, indirect or consequential loss (whether arising through breach of contract, tort including (without limitation) negligence, or breach of statutory duty). In any case, our total liability to you is limited to the total cost of your reservation. Nothing in this clause limits our liability for death or personal injury caused by our negligence.
8.8 All descriptions and photographs of the property are for illustration only and we do not warrant that they are accurate or complete, although we do use all reasonable endeavours to ensure that they are.
8.9 We do not exclude liability for fraud and your legal rights are not affected by any term in this Agreement.
9. Access to the Property
9.1 The Property will be accessed regularly by our team for cleaning, maintenance, or general checks. This access typically occurs on a fortnightly basis but may vary. Regular access by our team is a condition of your stay and forms part of the services provided.
9.2 We will provide at least 24 hours’ notice before accessing the Property for routine cleaning, maintenance, or checks.
9.3 You may decline individual cleaning visits. However, declining a cleaning visit does not create exclusive possession or any tenancy rights. We retain the right to access the Property at all times for the purposes set out in this clause.
9.4 In the event of an emergency, including but not limited to a leak, electrical fault, gas issue, fire risk, or any matter affecting the safety of the Property, its occupants, or neighbouring properties, we may access the Property without prior notice. We will still endeavour to inform you as soon as reasonably practicable.
9.5 You acknowledge that our regular access to the Property is incompatible with exclusive possession and confirms that no tenancy arises from your occupation.
10. Overstaying and Failure to Vacate
10.1 You must vacate the Property by 10am on the final day of your booking (or such other time as agreed in writing). Time is of the essence.
10.2 If you fail to vacate the Property by the agreed check-out time: (a) no tenancy or right to occupy shall arise, whether by operation of law or otherwise; (b) your continued presence constitutes trespass; (c) we reserve the right to remove your belongings from the Property and to re-let it immediately; (d) you shall be liable for all costs incurred by us, including but not limited to locksmith fees, storage costs, legal fees, loss of subsequent bookings, and any other losses arising from your failure to vacate; (e) you shall pay a charge of £150 per day (or part thereof) for each day you remain in occupation beyond the check-out time, in addition to any other charges or damages.
10.3 You acknowledge that we may need to take immediate action to recover possession of the Property to fulfil obligations to subsequent guests, and you waive any claim against us arising from such action, except where we have acted unreasonably or negligently.
10.4 Any belongings removed from the Property will be stored for a maximum of 14 days at your expense. After 14 days, we reserve the right to dispose of any uncollected items.
10.5 This clause 10 shall survive termination of this agreement.
11. Keys
11.1 Unless otherwise agreed, we will issue to the client or guest one set of keys to the property. We can offer an additional set upon request at no extra charge. If at any time the client or guest loses the keys, they must notify us as soon as possible and we will instruct a locksmith to change the lock/key(s) and charge the client or guest.
11.2 If the guest locks him or herself out of the property and requires our assistance to re-enter the property, we reserve the right to charge an administration fee, as an Additional Charge.
11.3 We will retain keys to the property and will access the property to provide the services set out in this agreement and any necessary maintenance and also to inspect the property and carry out repairs to the structure, roof, exterior or any services, appliances or equipment therein. We reserve the right to enter the property at any reasonable time during your stay for essential maintenance or if we suspect damage has been caused or in case of any emergency. We will make reasonable efforts to contact you before entering the property.
11.4 On check-out, keys must be left in the key box (or an agreed place directed by the guest book) and the accommodation must be left locked. Loss of keys will incur an Additional Charge.
11.5 You shall ensure that the property is locked whenever you are not in it. You shall guard the keys against loss or theft at all times.
12. Wireless Broadband Internet
12.1 Wireless Broadband Internet is usually available at our properties. We will do our best to resolve any connection issues, but we cannot guarantee a fix during your stay and will not be liable for loss of this service due to connection, environmental or human error.
12.2 We do not assume any responsibility for any damage to your devices or the data contained on them, nor the security of any data transferred over the internet. Guests are responsible for protecting their devices from loss of data, unauthorised access or viruses. The broadband is provided for normal personal and business use. It must not be used for any unlawful purpose, including illegally downloading or streaming copyrighted material, or for cryptocurrency mining or any similar high-intensity activity. You are responsible for any unlawful activity carried out on the connection during your stay.
13. Maintenance Call-Outs
13.1 Should a guest or client report that a service or an appliance is faulty and subsequent inspection confirms that the appliance was not faulty but was not being operated properly by the guest, and where usage instructions have been provided, we reserve the right to charge the guest for the maintenance call out, as an Additional Charge (although this would be avoided wherever possible).
14. Client’s Obligations
14.1 The client will guarantee the following, all being conditions of the contract between us, breach of which would entitle us to cancel the remainder of the booking:
14.1.1 Guests will not keep any animals, insects, birds or reptiles on the property, without our permission. If pets are permitted within the property, this will be clearly stated within the listing itself and the house rules. Guests will make us aware of any animals/pets that will be with them prior to check-in. There may be an additional charge for properties that permit pets, this will be clearly stated within the listing. For any unauthorised pet brought into the property, a charge of £200 will be applied (see additional charges). Assistance dogs are not pets and no pet charge applies to them. An assistance dog is a dog trained to perform specific tasks to support a disabled person. You must let us know within 48 hours of booking (or before check-in, if you book less than 48 hours before arrival) if you intend to bring an assistance dog. We may ask what task or support the dog is trained to provide, but we will not ask for proof or for details of your disability. Animals that are not trained assistance dogs, including emotional support animals, are treated as pets under this clause. Assistance dogs must be kept under control during your stay, and any damage caused will be dealt with in the same way as any other damage under clause 4.
14.1.2 When guests with small children occupy the property, the guest undertakes to provide all suitable childproofing safety equipment. Guests will supervise children at all times and are responsible for their safety and behaviour during the stay.
14.1.3 Guests will not do or permit any act reasonably likely to make any insurance policy on the property void or voidable or increase the premium.
14.1.4 Guests will not do anything that may cause a nuisance or annoyance to the owners or to any other occupier or guest of adjoining properties or do anything at the property that is illegal or immoral. Guests will adhere to quiet hours, these are 9pm to 8am on weekdays and 11pm to 8am on weekends. Noise disturbance after 11pm and before 7am can be reported to the local Council.
14.1.5 Guests will use the Property for private holiday, leisure, short-term business, or temporary work purposes only and not as a permanent or main residence.
14.1.6 Guests will not make any alterations to the property or attempt to make any repairs.
14.1.7 Guests will allow us or our authorised representatives at all reasonable times to enter the Property to inspect its condition, carry out cleaning, or conduct maintenance. We always give notice if this is required unless it is an emergency.
14.1.8 Guests will not assign, underlet, sub-license, charge or part with possession of the whole or any part of the property, take in lodgers or share occupation of the property with any person in any way.
14.1.9 Guests will not sell, loan, charge or otherwise dispose of or part with possession of any of the contents located at the property including without limitation the owners’ furniture and effects.
14.1.10 Guests will not hang on the outside of the property any flower pot or similar object or any clothes or other articles. Guests will not smoke on any balcony.
14.1.11 Guests will not block or put noxious or damaging substances into the sinks, baths and lavatory cisterns or waste or soil pipes in the property or allow them to overflow, and will immediately report any such blockage etc. to us.
14.1.12 Guests will not leave the entrance door or windows to the property open but ensure that all door and window locks are properly engaged at all times. All windows must be closed when not on the property or during bad weather.
14.1.13 Guests will take all reasonable precautions to prevent condensation by keeping the property adequately ventilated and heated. Extractor fans located in the bathrooms and en-suites must be switched on at all times to prevent damage to the property.
14.1.14 Guests will not change any lock to the property or have any duplicate keys made.
14.1.15 Guests will notify us as soon as is practicably possible of (a) any plumbing, electrical or general problem or (b) any damage to the property or its contents, and shall desist from attempting to remedy such problem on their own.
14.1.16 Guests will maintain properly insured, to their full replacement value, all of their personal property which is kept either at the property or on the guest’s person.
14.1.17 Guests will use all equipment provided at the Property strictly in accordance with its operating instructions and not for any purpose other than its intended use.
14.1.18 Guests will not leave or store any valuable personal possessions anywhere in the property where they can be easily viewed by third parties.
14.1.19 Guests will not play ball games inside or within the grounds of the property.
14.1.20 The number of people occupying the property does not at any time exceed the maximum number of permitted occupants as set out in your booking of the relevant property.
14.1.21 Guests will use any cleaning products, liquids, tablets etc. strictly in accordance with their usage instructions and ensure that such products are kept out of reach of children. We accept no liability for misuse of products supplied.
14.1.22 Guests will not install any portable cooking appliances, camping stoves or similar items in the property.
14.1.23 Guests will not behave in an abusive or threatening manner toward our staff.
14.1.24 Guests will ensure recycling is separated and placed along with general waste into the correct bins provided. Upon check out ensure washing up is undertaken and all kitchenware put away.
14.1.25 Guests will not have Stag or Hen parties on the premises. Guests will inform us of any form of an event prior to staying.
14.1.26 Guests will ensure that any roof windows or skylights (including Velux windows) are always shut upon leaving the property to prevent any potential for water damage.
14.1.27 Guests are not permitted to smoke anywhere within the property (outside in the designated areas only). Failure to comply will result in a charge of £200 in total for specialist cleaning, as set out in clause 3.1.6.
14.1.28 Guests will take responsibility to familiarise themselves with the fire safety plan and escape routes in case of emergency. Guests will not remove or tamper with fire safety equipment in the property.
14.1.29 Guests will use gas, electricity and water reasonably and in line with normal domestic use. Guests are asked not to leave heating running while the property is empty for the day, and to switch heating off while windows are open. Guests will not use the property’s electricity supply for cryptocurrency mining, charging electric vehicles (unless a dedicated charger is provided), or any commercial activity. Where there is clear evidence of energy use well beyond normal domestic levels, we reserve the right to charge the reasonable cost of the excess as an Additional Charge.
14.1.30 Some properties have additional facilities, such as hot tubs, log burners, gardens, ponds or games equipment. Guests will use them in line with any instructions provided, including those in the house manual, will supervise children at all times when using or near them, and use them at their own risk, except where injury or damage is caused by our negligence.
14.2 You indemnify us and will keep us indemnified on demand for all claims, liabilities, losses, costs and expenses (including legal fees) incurred or suffered by us (except any incurred as a result of our fault) in connection with this Agreement or in connection with any use or misuse of the property, except for personal injury or death caused by our act or omission.
15. Termination of this Agreement
15.1 This agreement may be ended by us with immediate effect if:
15.1.1 The accommodation fee is not paid on the payment day, or if you are in breach of any of the terms or conditions set out in this document; or
15.1.2 The client becomes bankrupt, has an administration order made against him or her or has a judgment enforced or entered against him or her; or
15.1.3 The information provided in the Guest Declaration is found to be false or misleading.
15.2 We may also terminate this agreement at any time and for any reason on giving the client reasonable written notice, in which case we will refund in full any amounts paid for nights not yet used.
15.3 The client will, at the end of the accommodation period, return to us all keys to the property and give us vacant possession of the property.
15.4 Termination of this agreement shall not affect any rights or remedies that have accrued prior to termination, including our right to claim damages for any breach.
16. Health and Safety
16.1 We want your stay to be as comfortable as possible. Failure to comply with this condition 16 may be considered as a breach of contract and the guest being asked to leave.
16.2 Guests should keep the property free of hazardous objects and substances at all times and not leave it in a condition that would make it unsafe for our cleaners, staff, visitors or Guests themselves to use.
16.3 Some of our properties have video doorbells or cameras (such as Ring or Blink) outside the property only, and some have noise monitoring devices inside (such as Minut or NoiseAware). The noise monitors measure noise levels only and do not record audio or video. We do not permit cameras inside any of our properties. These devices are there for your security and the property’s security. More information can be found at www.minut.com, www.noiseaware.com, www.ring.com.
17. Data Protection and General Data Protection Regulation
We are required to gather certain personal data about clients and guests for the purposes of satisfying operational and legal obligations. This personal data will be subject to the appropriate legal safeguards as specified in the Data Protection Act 2018 and UK GDPR. We fully endorse and adhere to the data protection principles. These principles specify the legal conditions that must be satisfied in relation to obtaining, handling, processing, transportation and storage of personal data. The principles require (amongst other things) that personal data shall be obtained for a specified and lawful purpose and shall not be processed in any manner incompatible with that purpose.
The purpose for which we hold your personal data is to carry out this Agreement. We do not sell your information or pass it to third parties, except to service providers who help us manage your booking (such as our booking, payment and guest communication systems), who may only use it for that purpose. We may use cookies on our website for the purpose of monitoring website usage, and we will ask for your consent, but do ask that you inform us if you do not consent to the use of these cookies.
Some of our properties have video doorbells or exterior cameras, operated either by us or by the property owner. Where we have access to recordings, we use them only for security and to investigate incidents such as damage, breaches of these terms or crime. Footage is deleted in line with the device’s storage settings, unless a specific recording needs to be kept to deal with an incident. We do not share footage we hold with anyone else, except with the police or our insurers where this is needed to deal with a crime or a claim, or where the law requires it.
Privacy Policy of www.gingergoldltd.co.uk – This Website collects some Personal Data from its Users.
Owner and Data Controller: Ginger & Gold Management Ltd, 3 Gowing Close, Hellesdon, Norwich, Norfolk NR6 6PX. Owner contact email: [email protected]
Types of Data collected include: Cookies, Usage Data, email address, first name, last name, phone number, country, ZIP/Postal code, date of birth, city, address and company name. Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
For full details of our privacy policy, data processing practices, and your rights under data protection law, please visit www.gingergoldltd.co.uk or contact us at the address above.
18. Complaints
18.1 All complaints should be notified as soon as possible and we will do our best to resolve them in a timely manner.
18.2 If you are still not satisfied then within 14 days of the end of your stay, you should put your comments in writing to our address below, and we will use all reasonable efforts to resolve the matter as quickly as possible.
18.3 You can also complain to the booking agent you used for your property reservation.
19. Law
The agreement between us and all matters arising therefrom are subject to the law of England and Wales and, in the event of a dispute, you will be subject to the exclusive jurisdiction of the courts of England and Wales.
20. Severance
If any provision (or part-provision) in these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If not possible, it shall be struck out. The rest of the agreement shall remain enforceable.
21. Interpretation
In this Agreement the following words and phrases shall have the following meanings unless the context otherwise requires:
“Additional Charge” means a charge or fee that is added to the rental and includes those specified as an ‘additional charge’ in these terms and conditions or in the Booking, and also any other reasonable charge or fee incurred by you under these terms and conditions.
“Managing agent” “us” or “we” refers to Ginger & Gold Management Ltd offering serviced properties on behalf of the property owners.
“Client” is the person who arranges the accommodation; they could also be the guest.
“Guest” is any adult authorised by us to reside at the property; they could also be the client.
“Property” is an accommodation managed by Ginger & Gold Management Ltd on behalf of the owner(s) of it.
“Booking” means an offer from you to us to hire one of our properties on the terms of this agreement following your provision of sufficient information to enable us to complete our telephone or Website provisional booking process.
“Furniture and appliances” means such furniture and appliances usually found within the property and any other items which we agree to provide.
“Inclusive Services” means housekeeping service and linen and towel change approximately once every 14 nights during longer stays, use of electricity, gas, water and sewerage (subject to fair use as set out in clause 14.1.29), council tax, TV licence. The term “Serviced Apartment or Holiday Let” means the following: a fully furnished and equipped property, inclusive of gas, electricity, water, drainage and sewerage (subject to fair use as set out in clause 14.1.29), Council Tax, TV licence, a cleaning and linen service approximately once every 14 nights during longer stays.
“Principal Residence” means the address at which the Guest normally resides and which is their main or only home.
“Exit Address” means the address to which the Guest will return upon check-out from the Property.
Managing Agent: Ginger & Gold Management Ltd
Address: 3 Gowing Close, Hellesdon, Norwich, Norfolk NR6 6PX
Email: [email protected]
Telephone: 07360 546033
Company Number: 12199436
Member of the Property Redress Scheme: PRS017946
I hereby accept the above terms and conditions and confirm that I have provided the correct information relating to my stay within the property, including my principal residence address and exit address. I confirm that I have read and understood these Terms and Conditions in full, that this is a short-term holiday let for temporary purposes only, and that no tenancy or right to occupy arises from my booking.
